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on 6/17/15There's something fishy about this web based cell phone company. My phone came used as well, and they never ship me the missing part of it, which is the S pen.
When I call the guy is willing to spend hours arguing with me over the phone, telling me the company will take me to court because I write reviews about them online.
Thank God my phone is working well for now, but I don't have manufacturer's one year warranty and I had to pay ordering the S pen through Amazon. Good luck man!