We just got this little guy, he was in perfect condition and ate within hours of arrival. At first me and my partner were unsure about purchasing from snakes at sunset because of the reviews but the risk was well worth it. So far he seems in good health and was use to being handled. As far as tracking and packaging as soon as the order was placed and confirmed we didn't hear anything till the next day which made us worry. Thankfully Shipping was fast and when we opened the box the warmer was still in good shape as well. Overall pleased with the order and will update on the health of the snake if needed.