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Terrible company with hidden charges, £140 out of pocket with no travel!
My flight time changed and it wasn't suitable for my connection, the airline refunded the whole cost but edreams refused to refund me the whole cost I had paid keeping their commission essentially.
I complained and was told repeatedly when I chased that my complaints couldn't be found, presumably so I will give up trying to get my money back!
Verity L.'s review of eDreams earned 7 Very Helpful votes
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Empty.
No info given to check in before the flight so couldn't check in before
Dear Verity,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Kind Regards,
Ayush