Suzanne B.

I bought a dual-wheelbarrow /cart from this company online. Upon assembly, we noticed one wheel would not inflate. My phone call to customer service took less than 5 minutes. The representative was kind and efficient. She sent out not one, but 2 replacement wheels. The new wheels arrived within 1 week. Now we have an extra just in case one wheel breaks with use. It works great and makes hauling heavy hardwood on our property so much easier. The design of the wheelbarrow is great. It is lightweight and carries a heavy load. Both my strong, fit, tall 25 year-old son and I (not so strong, not so fit, 5'3", 50+year old woman) find it easy to use and super helpful. This was a refreshing customer service experience that has restored my faith in quality businesses.