Stephen W.

What a nightmare. $560 for a bike that has such terrible problems it is a danger to ride. Pedals falling off due to cheap metals and machinery. Gears don't work. Paint and coating is horrible. Fork, handlebars and seat loose whist riding. And avoid the lock in the middle at all costs. Just avoid the purchase altogether.

And don't event think of contacting them for a refund. They simply hide behind a worthless warranty and 'customer policy' that turns you around in circles. A customer support department not concerned with supporting customers in the slightest.

Absolutely disgraceful customer service. Not only was my order never delivered, it was never even registered. Despite handing them every conceivable detail regarding product and transaction information, a complete unwillingness to even acknowledge the issue came from them. If I could give less than one star on this review I would. Wish should be disgusted at their 'support' team and entire organisational approach.