Shanon H.

Super long wait times always over an hour. Has happened six times over about 1 month. They always pass the buck never resolve the problem. Last call on December 28th I held on the phone for an hour and a half to be transferred to a third party provider whose job it is to provide warranty service which I don't need. I regret recommending them to my friends and will not continue to do business at that website. I know from a long experience that Sony makes a quality product it's a shame to see that wasted with bad customer service.