Just waited for 49 minutes to get an update on a family member that was admitted to the emergency room last night. Seems a bit excessive don't you think? Finally, after the long wait, I get an excuse that there is construction going on in the facility and the nurse taking care of our family member will have to call back since we're in shift change. Wonder when the nurse will call back? Seriously? I think you have some work to do. Thank you.