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I am being charged what appears to be a monthly membership fee which was said to have been included in my recent booking ref *******3697
I do not want to continue membership
As is common with these situations finding a route to communicate this is not straightforward
Appeared good value
I will think twice about booking again
This is quite irritating
Peter hasn’t received any votes.
Peter hasn’t received any thanks yous.
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Empty.
Dear Peter,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team