I recently purchased two chairs and was having issues with applying the discount. I went ahead and purchased the chairs simply because they are the most durable and comfortable. Daniel C. A customer service agent reached out to me several times to rectify the situation. He was very diligent and consistent trying to contact me and make it right. I appreciate the extra time and service he provided. He is an excellent customer service agent and this company should be extremely proud to have him on their team.