Kevin M.

Heard from Maggie from Support Heroes after 7 days of writing to her. Said vendor had not gotten back to her yet, (Another 7 days). Everything is 7 days. I've given up. I'm waiting 2 weeks and disputing the charge with CC company.
Before buying first time from any site, check the FAQ's. Very telling. From PC World FAQ's...
1) Do you offer refunds? Answer- No, all sales are final. (I guess even if you receive nothing). The reason they give is a) Because our products are heavily discounted and b) Only offered for a limited time. Okay, what does that have to do with anything involving a refund? RED FLAG!
2) Do you have phone support? Answer-No. Because we work with 1000's of vendors. We can't offer the same level of support with phone as we can with email.
Again- RED FLAG! Amazon deals with 10,000's of vendors, and I can call them and speak to someone in minutes. Plus Amazon can call their vendors. It seems PC World lives in email hell. No phone support because they would never stop ringing. Plus with email, they can wait DAYS before responding, or not respond at all. Plus vendors can do the same. Wait days, or not respond at all. DOUBLE RED FLAG!
Plus in their FAQ's there is a 1) What to do if your package is lost in transit or stuck.
I have been buying and selling online for over 20 years, and this is the first time a package has been "Lost in Transit." Very First. I called UPS, and they said they never took possession of this package. Only a LABEL was printed. So, now they are proven liars. And who has heard of a package being "Stuck!" RED FLAG!
Support Heroes is part of Stack Commerce. I guess saying Support Heroes is supposed to give a person confidence that professionals are on the case. Believe me, if I hadn't kept pestering these con artists, I would have never heard back. And when I do, it's in SEVEN DAYS!
I last heard from Maggie on 03 05/21. She said as soon as she hears from the vendor and has a tracking number she would be in quick contact. So, I'm going to not write anymore, and see if I'm contacted in 2 weeks. If not, I'm filing a dispute with the mountain of emails I've sent, along with a bevy of excuses, and I'll suggest they need their ability to use Visa taken away.
At this point I know there is no router. Probably never was a router. I believe they are just going for 1 time sales, with no actual products to sell. This is COVID-19 scam service.
BTW, they also sell software. And in their FAQ's there is a section on, "What do I do if my code (Software Code) doesn't work? It is there because they will never give you a code that works.
In closing, stay away unless you like to be stressed-out and have money to throw away. If you have that kind of money. Give it to charity. At least your money might do some good. Because with PC World Sales and Stack Commerce, you're just giving them money for nothing. I hope this helps someone.

Nothing has changed with this site. If you don't have a certain phone carrier, you can't get a verification code. Without a code, you can't print. They don't care. Time for us to start writing the manufacturer's, Tell them we are shut out. Tell them we are going to buy other brands. This is the only way to get this monopoly stopped. Some people can't afford 2 phones. The landline verification does not work. Coupons.com needs competition. This is the only solution. Or a CEO who gives a crap. Because they don't seem to care.