I had to take legal action against them as I have had similar experience as those written of below at the end when they decided to announce they are going out of business ('merging with google' they say). They stole my money and ignored 60 plus emails. I ordered, they send email saying some merch I ordered is unavailable (after charging my card) but instead of refunding correct amount they refund what they please (a percentage). Then I receive the other items totally stained, ripped and had to throw in garbage. Obviously trying to get rid of last of garbage merchandise. Also I am not ever getting my store credit back now they made sure of that. So now they will have to deal with it legally. What scumbags. I really liked them in the beginning but you don't steal money from me and ignore every single email for 2 1/2 weeks (says right on website 'we will be answering urgent emails until August 7th', but no phone or FB) Liars. Totally unethical. They will not get away with it at least not with me.
Dear, i am really sorry for the problem, and beg your forgiveness. Could you please kindly provide your order number and registered email to sales@dresslink.com? then i can check the problem for you. And normally, if you have any problems, please kindly contact service@dresslink.
Any other query, please freely message me at the first time,I will reply you within 24 hours except the weekend or holidays, thanks.
Have a nice day!
Yours Sincerely,
Phoebe
Customer Service Department