My tree came broken in half. The delivery person folded the box probably by picking it up on the lighter end and the weight of the root ball stump caused box to bend snapping tree. One email to customer service and a replacement was on its way.
Note,, the replacement tree was reinforced with bamboo and zip tied to box. I'm very satisfied. I will buy again... thanks! Boycott Lowe's, Home Depot! America 1st.
One email and new tree was on its way!