Jonathan S.

This company sells something called "Flexible Travel dates" together with its tickets. It is very expensive - 101.50. But actually doesnt give you flexible travel dates... it gives you the right to change your dates but at the difference in fares, and in our case they wanted over 1 000 to change the first leg of a three leg journey which only cost 950 to start with!

We bought two tickets to go on holiday with them this summer (flights only with Lufthansa and ANA from Paris to Delhi to Tokyo and back to Paris).

We paid 956,43 for the tickets (so 1 912.86 for two of us).

At the same time, we paid two supplements of 101.50 each (so total of 203) for "Flexible travel dates".

We decided to change our dates this week for the first part of the trip (Paris/Delhi) and we were told that we would have to spend more than 1 000 extra per person to do the change. They said that what they called "Flexible travel dates", actually just gave us the right to change the tickets, but to pay the price-difference.

I have written to them giving them the option, either to refund us this useless policy that they have sold us with this false name, or to put us on the new flight that I have requested with no supplement.

Of course, they do not reply to our mails.

When you phone on the English language number you cant get through. However, you can try the French language number as we managed to get a reply from them...

Not that it helped very much!