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I had to call 4 times over 2 days to get someone who was able to answer a question about how to edit an order. You are clearly using a call center. Also I was given a discount code (Welcome 20) and that I wasn't able to get the system to recognize. The only reason I continued was because you were recommended by the the artist who made my new gathering table. I never got the promised discount even through I spent near $2,000 for the cover. The final product, however, was great.
no response to discount issues, good follow through on the cover itself. the product is great.
You were recommended by Joe Cooper. The artist who made the custom gathering table for me.
* Covers & All attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I had to call 4 times over 2 days to get someone who was able to answer a question about how to edit an order. You are clearly using a call center. Also I was given a discount code (Welcome 20) and that I wasn't able to get the system to recognize. The only reason I continued was because you were recommended by the the artist who made my new gathering table
You were recommended by Joe Cooper. The artist who made the custom gathering table for me.
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I think it's bull$#*! that you advertise a discount (anywhere from 20-30%), but you never...
A code was sent to us and we tried to use it with no luck If you could apply the code and savings...
Hi John, We are sorry for the inconvenience caused to you while placing an order. We at Covers&All always try our best to provide a fast and efficient service, however in this instance, we failed and we apologize for the same. We are sorry to learn that you were unable to avail of the welcome discount, as the welcome discount code for the Canadian website is "SUBSCRIBE20". However as you have shared your concern with us, we have applied the best available discount to your purchase as per the current terms and initiated a refund for the difference amount. It might take 10 Business days to get processed and reflect in your account. As your feedback is important to us, we have passed the same to the concerned team to make the customer experience better. Rest assured, we are sure the products will serve their desired purpose. We appreciate your time and business.