I found out my credit card was declining. I logged on to try to update the card, but the site would not update it. I emailed billing and got no response. When I called their sales line to solve the problem, Jason the salesman told me that he cannot help me or get me in touch with anyone that can help me and that all I can do is email billing again. If Ustream genuinely is interested in my business, it would seem like they might try a little harder to collect their money. I would strongly recommend finding another company that seems to care about their business relationships. Buyer beware, there's no one there; o)