I have been shopping at ASOS for more than 3 years and I can honestly say that I am very satisfied with their overall service. I'll be honest, if you're looking for quality branded clothing, keep away! But having said that, the items I have purchased have always been of decent quality and arrived quickly. The returns policy is also very easy to use and understand.
I have bought a variety of items, including flat shoes, dresses, and earrings and they have all been of satisfactory and affordable, and are still in okay condition even after several years.