I think DD descriptions of the products are inadequate, leading me to buy 2 sets of sheets from USA, where the pillow cases did not have a flap (to keep the pillow in), and DD would not refund. If I had known this about the pillow cases., I would not have bought them. There are other description inadequacies for other products as well. I have had happy purchases from DD also, but it's the bad ones you remember.
Thank you so much for posting this honest review, Jenny. I would love if you could provide us with the relevant order number for this sale, so that I could look at how this case was handled, and see if I am able to provide a more preferable resolution to you.
I am looking forward to hearing back, so that I can at least ensure that your feedback is directed to the appropriate team!