I used this company by accident because I was trying to discount-fabric.com who are brilliant. I rang discount-fabric.co.uk by accident & boy I regretted it!
I ordered a jane Churchill fabric and after chasing for 6 weeks, not returned phone calls I rang Jane Churchill myself. None of the excuses I'd received we correct (factory holidays etc). When I cancelled my order, they were very casual about it. I believe that Jane Churchill are picky about suppliers and I think they were never in a position to fulfill the order.
I then went back to discount-fabric.com and got the fabric within a week at the same price. I'd change my name if I was them as they were poles apart as far as service went!