janet Y.

Fashionphile sold me a Chanel bag that is severely discoloured, but in the description, it's described as excellent with creases and faint corner wears that there is no mentioning of discolouration at all. The bag was sold for $4650 and there was another $750 of taxes on it as I had to ship it to Australia. You also can't see the discolouration from fashionphile pictures as they were taken from an angle that makes it look all black.

The realreal has sold me the following items that doesn't match their description and refused to take a return.
1. The row sweater that has 3 holes in it
2. Loro piana jacket that is a men's jacket and disclosed as women
3. The row leather jacket that has a massive patch of discoloration and it's not disclosed in the description.

They've blauntly committed a crime and refused refund.

Don't bother buying from them.

Ordered a couple of tops from outnet and paid for express shipping. It's been 5 days, still not shipped. Emailed them two days ago to tell them I am going overseas for three weeks and needed to get the package before Tuesday. They just asked if I want to cancel my order, completely don't give a $#*! about customer and business.