Jana f.

If anyone is aware of an initiative of people organizing to file a joint suit against Edreams, please comment and spread the news.

Do yourself a favor and don't book anything through Edreams.
There is no way to contact their customer service directly, therefore you can't arrange anything in case of emergency. Also, if you manage to get a reply, they'll delay reimbursing you indefinitely.

I had a flight cancellation insurance for an Edreams flight, which I had to cancel. I followed the requirements, and cancelled the flight a week before the flight was on, which was well within the 24h before the flight cancellation period.
It took intense online presence in a form of negative reviews before anyone replied. After that, they said they process my request and will reimburse me within 7 to 10 days. This was on September 27th 2019. Until now, on October 28th 2019, I still didn't receive the reimbursement. I sent them an email 6 days ago reminding them to reimburse me, but I guess no one trying to keep a civil conversation with them is worth responding.