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Totally scam, customer service is horrible, stay away at all costs. Bought an e-scooter from this website, broke in less than 2 months. Emailed them about the issue and sent them video proof. They responded they will investigate and would respond within 72 hours. Okay 72 hours later no response received, email them again, they would pretend they didn't know about the case and asking me to further explain the issue. Okay I replied to that email, then received same response stating they will investigate and would respond within 72 hours. And forever like this over and over again. I first contacted them on March 2020, it's now July 2020, no progress made at all.
Edit: order number is *******
Jack T.'s review of Banggood earned 7 Very Helpful votes
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear Jack T,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
Since your order is not received, we would like to check it to see if we could give you a solution.
Therefore, regarding your issue, we suggest that you could contact us through this email address:
appservice@banggood.com
Best regards,
Banggood Team