Obtaining plants from Gardening Express is like interfacing with a nonempathetic robot. I ordered online and status didn't change to 'Processing' until I complained after no change after 10 days. I had to complain via their dub chatbot and no phone number is offered by the internet only policy. Finally received my four roses which were OK. Customer service was non-existent and apology was never forgiven. The service is certainly not an express one. Its a garden service operated by a nerd.