I have been placing order at this place for the last 2 years and this is the first time that they did not count the date that I placed the order, my work wont be ready on time, I have to do it myself, also got 5 emails from the writer asking for more money, that the work took more pages and I have to pay $24extra. I chat with a representative and explained, I counted the first day from the date I placed the order, and that I want my money back since i would have to do my research paper before the 18th. The representative told me i cant get a refund, I told him I have been a customer for 2 years and I was going to write a review and never again use this company, this man told me I was been dramatic and he was so disrespectful that i decided to leave the chat room.