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Delivered an empty box
Forced me to use a chatbot
After 10 minutes of that nonsense it tells me to call customer service, finally gives me a number
First tier support spends 15 minutes (almost all of which I was on hold for) to tell me I have to wait 48 hours to see if the package will arrive, after explaining repeatedly that it in fact has arrived and was empty.
Request a supervisor who despite claiming that he understands what happened, still 'has to follow policy'. Takes zero ownership, could care less.
TL/DR: Walmart messes up, puts burden on me to resolve, hires idiots, provides unnecessarily hostile customer experience.
Easy enough to take my business elsewhere.
Done with this company.
Darren D.'s review of Walmart earned a Very Helpful vote
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Empty.
Ordering through Walmart offers the convenience of shopping for a wide range of products online....
