I bought a Leer SR250 rolling tonneau cover for my 2018 Sierra 2500 HD and installed it exactly according to the instructions that came with it, AND the Leer installation video on CARiD's website. The cover is just too short. CARiD's customer service was next to useless, and their final remedy was to give me a $30 refund (on a $355 tonneau cover) Leer's customer service wasn't much better, assuring me that after the cover sat in the sun for a few days it would be fine. Tonneau cover installation isn't rocket science, and in fact, it's a very easy installation. I have made every possible adjustment and no matter what Leer says, this cover is just too short. I'm giving two stars instead of one because if this cover was the right length it would be a good, quality cover. I submitted two different negative reviews (I toned the second one down) but CARiD won't post either of them on their website. I am VERY disappointed in both of these companies, and probably won't buy anything from either of them again.
Dear Charles,
Thank you for your sincere feedback.
We are sorry to know you had such a frustrating customer experience with our company.
Usually, it takes up to 30 days to see your review on the product page, but currently, all our work force is redirected to prioritized tasks in order to handle the high volume of incoming inquiries. Therefore, slight delays might be possible.
Please, email me with your order details at chester.ha@carid.com, so I could locate it in the system and assist you further.
I look forward to your answer!___
Sincerely, Voice of a Client Department at CARiD.com