CECILIA H.

I ordered flasks to be customized with our logo and lettering. They sent several proofs of our logo with lettering to be put below it. It was sent to production once we got the correct logo and lettering. The production took over 20 business days to complete. Once we received our flasks the logo was suitable, but there was no lettering underneath it as requested. Trying to speak to a person on the phone is impossible. I have sent over 12 emails to rectify the problem and send the correct flasks to me with the suitable logo and lettering. There has been no resolution to the issue, and no one at the company will take responsibility. We sent over all the documents to back up the order, but they still have not responded with a resolution. The salesperson Pat was the one who put in the incorrect order. I would never work with this company again. BUYER BEWARE!