clint e.

We recently left office at hand moving to Ring Central as our demands for a more involved soft phone system was needed for my inbound call center for sales. My partner and I have 35+ years experience at AT&T from installing phone systems to marketing and sales for entire product lines. We have multiple business that are all reliant on inbound calls. We reached out to Ring Central to move away from our current company for simplicity and costs of the product. Porting day came... and went... and we are still without a working phone system. The run around between departments inside Ring Central is most exhausting. No one wanted to take any level of responsibility, asking ignorant questions time and time again, about "are we sure we are logged into the software, and is the phone on do not disturb" etc. when the phones wont even ring, all inbound calls fail at the dialing source. Every department claimed it wasn't their issue. Back and forth. For 2 days now. We finally got a tier 2 support person who stated it could be Monday before its resolved, possibly later. "That's great" I'm only going to miss 5 days of heavy sales at the begging of the month if its resolved by Monday, more if it takes longer. I have never been so frustrated with the lack of concern from a company as I am with this one. I would advise any small business to have a back up plan for you phone system.