I ordered a cell phone case from this company in early October, and still had not received it by early November. I understand China shipping can be long, but this company had no tracking information or anything. Upon calling customer service multiple times, they continued to tell me "sorry, our systems are down, can you call back in a couple hours".
At this point, I'll let my credit card company deal with them, but hopefully this might help someone else out. Pay the little bit extra on items where you know they'll be shipped from. Lesson learnt in this one. Never again.