I purchased 3 Jeeps for Christmas gifts for our grandchildren. Two of the jeeps ran perfectly but the other one was sluggish and would not keep a charge. I emailed the company and they were very apologetic and helped me out right away. They sent out a new one immediately. Thru all of the emails that was sent between us, everyone was very helpful and friendly. They were so easy to work with and I will definitely continue to give them my business.