Alishia A.

Run, Run, Run and never look back! If you still choose to do business with them, do no say you were not warned...I took my 2018 Honda Accord in for a recall of the seatbelts. I was given a shuttle ride back home. I was told that the seatbelt parts had to be ordered based on my VIN #. Seat belt parts were ordered but of course they have to hit you up with some type of work they recommend. Recommendations totaled 359.94.

I asked about checking my Freon level. I was told that diagnostic test cost 389.99? Unbelievable... All of this communication was done with Braden via text messages and then all of a sudden the communication stopped. I called the next day and spoke to someone who advised Braden had the day off. I asked why didn't someone pick up his customer communications where he left off...This person stated he could help me. I asked about the Freon diagnostic fee...The answer I got sounded made up...very shady. I asked was my car ready for pick up and was told that they had not finished the job and that I would have to pick it up the next day, which would mean the job took 3 days to complete.

I asked who the supervisor was and was told her name was Jessica. I asked to speak to her and was told she was in a meeting. I said I was on the way to speak to someone (going to borrow a friends car). I got a phone call back and was told that my car would be ready by 6pm and that someone would pick me up via their shuttle service.

At 5:45pm, I became concerned that I had not heard from anyone so I called and was told that their shuttle rides stop at 4:30pm. I stated, I just do not know what to say about this experience...I was told that I would be picked up. The person said so you really need a ride? You do not have a way to pick up your car? Ummmmmm No...I said I was told that someone would call and pick me up.

I was picked up and taken to the shop. I picked up my car and as I was getting in the car I noticed some scratches on the front side of the car that were not there before. I got a strange feeling in my gut...The entire place gives you strange feelings...the staff give strange revengeful vibes...You will only know what I am talking about unless you have been victim to your share of narcissistic sociopaths.

I drove off the lot but something was nagging my spirit. I pulled over at BJ's and walked around my car and noticed that someone had put several nicks and dings all around my car, like they dug into the paint down to the metal (like small pressure points) all the way around my car (here and there) and they damaged my back bumper in two places removing the paint significantly! My front bumper also has damage. I knew what my gut was telling me... And of course they were going to deny all of it...

Noted one of the strange acting people taking pictures of my car at a far away distance but I never saw them take pictures of the back of my car. Call me so we can look at the sooooo very detailed pictures that you took of my car and you will see that this damage was not there.

THESE ARE NOT GOOD PEOPLE! If they can not make money off of you or you inquire as to why things are being said and why your repairs have not been done...this is what you are going to get. They do just enough damage to try and make you think you are crazy...but it was obvious and apparent what had been done. Small nicks down to the paint on my front bumper, car door hinge now with a significant chip of paint, some nicks to hood, trunk landing with chip of paint and they got my back bumper good.

There is a reason why they have all these low ratings and of course a 5 star rating suspiciously pops up after 10 bad ratings to at least keep them from having to totally jump ship.

Son's Honda you are running a $#*! show!