I ordered a cross flower arrangement for a funeral. I paid the more expensive price for a fuller arrangement. Came out to almost $300 and I ordered a banner. They emailed me only a few days away from funeral saying that they couldn't make the cross and if I wanted to substitute. I had no choice to accept it because it was too late to order from somewhere else but I wanted to make sure it was nice and full. I was even willing to pay more. When I called them, there was no way to ensure that I would get a full arrangement or to pay more. On the day of funeral, I was horrified! So little flowers that was not worth $300 and the letters on the banner was stapled on! It looked like a 5 year old put it together. On such an important day these are one of few things you want to worry about especially since you have already placed the order and paid for it but it added more of heart break to that day. I will never use them again nor will anyone who attended the funeral (appx 500 people) and saw the arrangement.