Yves Rocher

Unfortunately, my favorite Yves Rocher has changed for the worse in the past few years. Riche's brand of anti-age products became unusable because of its low quality. I will toss the jar of Intensive Care creme I received the last time into the garbage. I have been using this creme for over 20 years: it was light, felt wonderful on the skin, and absorbed quickly. Now, this creme is oily, lumpy and stays on the skin like glue.
Goodbye, Yves Rocher, I loved it for so many years, but I will not use it anymore.

I placed my second order with Yves Rocher on April 2nd. They claim that it went out via FedEx ground on April 3rd. Last update indicates that it has been in PA location since April 9th and no other info is available. I tried calling Yves customer service and got on line this obnoxious customer service op - Manny who basically told me I am out of luck (recorded conversation) and that I have to wait 21 business days before they can issue me a credit. He did zero to help me, when I asked for a supervisor he told me that they don't pick up calls from customers ( wow, great customer service model). One of the worst online purchasing experiences ever. I don't think I can trust this company with giving them my business

Pure scam. I made an order, paid it and never received it. Customer service do not answer my email since weeks. The order itself at all disappeared from my profile. Of course without any notification. The payment was not refunded as well.

Customer service all ov scammers,I waiting my order 30 day.I'm calling them.for return.They can't help.Very bad company and workers

Placed an order with this company 2 weeks ago. Still no order and no tracking number. NOBODY answers the phone or the e-mails. Disgusting ignorance of the customer. Will NEVER order with Yves Rocher again. If my order does not arrive in a few days, I am reporting this company to BBB for FRAUD.

I've been a customer for almost 40 years. What keeps me coming back? High-quality products at decent prices, free products with my orders, a wide variety of items, easy ordering, quick shipping, fantastic customer service. They use organic, natural products they grow, to make a smaller environmental impact. They have a firm commitment to reducing packaging and offering recycleable containers and refillable jars. Bottom line: they are a great company, with products that really work.

I was taking advantage of YR 2 for 1 sale. I selected the first product and clicked on list of "FREE" products for my second product. However, no where did it state that your second product is free only if it's less than your first product. You get charged the higher priced item. So you could purchase a lip balm for $4 and BB Cream for $35 and you get charged $35 and get the lip balm for free. What a deal!

My order was shipped very quickly, but no 'free gift with any purchase' and no free samples.

I have been a loyal Yves Rocher customer for over 35 years when it had great products, unique free gifts and superb customer service. Sadly, I have experienced a rapid decline of a great company. I predict that Yves Rocher will be folding in next few years.

I've been Yves Rocher's customer for 30 years spending at this point thousands of dollars on their products, I cannot believe how badly I've been recently treated by its customer service. When my most recent order-package got missing, which was clear from the Fedex tracking, rather than apologizing for it and resending my order, the customer service told me look for it myself at a local post office and wait (nor sure for what) until it miraculously might appear. They are unprofessional and rude. They've just lost me as a customer.

This company is headed toward extinction if they keep up with their poor Customer Service plus the decline of their product. I'm not shopping there again. If I could have rated them -, I would have.

I'm very satisfied with the products, especially the eye cream. I m satisfied with all the products that I bought from this brand unfortunately this year I couldn't find the Hydra vegetal Cleansing Gel it was a really good washing gel for my Oily skin with acne. I'm a big fan of Comme Un evidence Perfume too. This light warm vernal odor gives me a really tranquil sense. Customer service is responsible too. When I didn't receive my package they followed up and refunded my money, I always buy with confidence from this green brand thank you

I have a very sensitive skin. And when I walked into the store, I was very impressed with the service I received. The products recommended to me have proved effective. Definitely deserves a 5 star

I was living in Italy (Torino) and was a regular Yves Rocher customer. I now reside in the United States and to my great disappointment find out that the same products I was purchasing in Italy cost significantly more in the States. Why? For example: Serum Vegetal Rides & Fermete: 15.95 euros in Italy. Same product in the State: 59 U$ ( Currency is 1 euro = 1.09 U$) --- Outrageous. Very disappointed. -- and the company has the audacity of advertising "free shipping"? Shame on YOU! ---

I have been ordering from them for some years now and was glad when they returned to the US after shutting that side of the business down for a while. They have got to get it together when it comes to the mailings that they send you and then trying to place an order online using those mailings. Products are not there, the free gifts that you get are different than what was in the mailer that you just got, it's just extremely confusing and difficult to use. When you email them with questions, they do respond within a day, but their responses really don't match your query. Probably because English is not their first language. They really need to get on the ball with this process. I tried to use the Pay Later option on an order. Three weeks after I placed the order, I received a letter in the mail telling me that the pay later was not approved and to call them with a credit card. Really? It's 2020 and they can't email or text you so that you can respond immediately? By the time I responded, most of the products I had wanted to order were no longer available, as a lot of the items seem to change frequently. If they could get this together, it would be a great company!

All of their products irritates my skin. Customer service doesn't stand about their products. They don't care if you end up as a clown.
I left an honest review on their website for a product that gave me a very bad allergic reaction but they didn't approve it. They didn't even care about my allergic reaction to the product or giving me a refund.

Yves Roche - Manuals of Russian Fascists! Do you know how many people were killed and maimed by these Inhumans?!? Get interested! Ukraine Needs International Support, and Yves Rocher helps fascists who kill Ukraine every day!

I have used the repair hair oil on a washed wet hair, as it was written in the instructions for use that you can use the product like that. After drying my hair it was looking awefully oily and disgusting like unwashed for weeks. I had to wash my hair again to clear up thay oily look.
Totally disappointed.
Please use your products first before writing instructions of use as you will find out you cannot use this product on a washed hair.

After another 3 weeks my replacement bottle of shampoo arrived... with gifts.
I was surprised and give my review 2 more stars

In the 90's it was easier to order via catalog than it is online in 2020! It's truly unbelievable how bad their customer service is, and you can bet the CS people are in India. Not a single person I spoke to was in the USA or Europe. They could do very little to help, and their attitude is the worst! My order finally arrived after two weeks, but it was packaged so sloppy. Everything just flying around in the box. This will be my last YR order. Products have also gone down in quality. They cheapened out to make a buck. Oh, and they charge your card immediately and don't ship for weeks. That irked me too. All the reps had a hard time finding my order in their system, and they have this archaic "customer number" situation. They all claimed that my order had not been processed, but the transaction sure had been! It's a shame what has happened to Yves Rocher. Don't expect help via their Facebook page. They will never PM you back. I forgot something else... their phone wait time is over 30 minutes, and after 10 there will be loud static on the line that will make you want to hang up. I'm sure that's their way of getting people off the line.

Woman hung up on me over the phone! This has NEVER, EVER happened to me with any other retail companies that I can remember of! There are plenty of other French companies that have a great customer service, and fantastic products, starting with L'Oréal! Hopefully, L'Occitane customer service is better than that. Actually, I do not think it can be any worse... lol
OMG!

Once an order has been placed online, you cannot make any changes, edit, or cancel it. I have never experienced such unprofessional treatment as when contacting Yves Rocher Customer Service aka Call Centre. Is rudeness a requirement of the job desription? Their unwiilingness to assist in resolving an issue when ordering online is very frustrating and stressful.

I love Yves Rocher's products and had been a loyal customer for 10 years before their dysfunctional website, counterproductive ordering process and generally unhelpful customer service finally got to me. I wrote several negative reviews and left.

Couple weeks ago, I came back to the website after two years of ignoring it just because I was curious. I was pleasantly surprised with all the positive changes. The website works now and (hurray!) it is functional, and the ordering went smoothly.

It still takes more than 24 hours for them to ship and ten days or more to deliver your order so you need to plan accordingly if you are sending a gift to somebody else. Long delivery time is the reason I gave four stars instead of five. I guess, I am spoiled by Amazon Prime (lol).

I haven't have a chance to test the customer service yet because everything worked so smoothly this time, and it looks like my gifts went to correct addresses :) Sales and promotions were also very good.

I made my first order and after 2 weeks product didn't arrived, I called customer service they told me since the order was made online they cannot do any changes, I also ask them when I will get it and they told me they don't know since FedEx has the package, so I will rate my experience with 0 star since they are helpless and I will not order from this mediocre company again.

Yves Rocher is one of the best skin care product. Before I have so many pimples in my face but after using this product I feel refreshed and I get my skin clear. Thanks to Yves Rocher