USTechSupport has a rating of 4.3 stars from 68 reviews, indicating that most customers are generally satisfied with their purchases. USTechSupport ranks 11th among Tech Support sites.
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Emmanuel was courteous, affirming, and incredibly knowledgeable. He saved the day. He became my friend during that 1 hour and 45 minutes. Thanks US TECH SERVICE TEAM!
I have been a US Tech Support customer for years. However, I am currently very displeased. I have had problems with the back up program I purchased 7 months ago and have had to call for support several times. The last 2 calls made today, I was told that a technician would be calling me after he completed his current call. Two hours later, I called again with the ticket number and was told a technician would call in 10 minutes. It is now again 3 hours and no call. Both times I was told the supervisor was notified and it would be expedited. I feel these are just "scripts" for different situations. Such a waste of my time trying to get the service I have paid for.
Emmanuel was courteous, affirming, and incredibly knowledgeable. He saved the day. He became my friend during that 1 hour and 45 minutes. Thanks US TECH SERVICE TEAM!
I have been a US Tech Support customer for years. However, I am currently very displeased. I have had problems with the back up program I purchased 7 months ago and have had to call for support several times. The last 2 calls made today, I was told that a technician would be calling me after he completed his current call. Two hours later, I called again with the ticket number and was told a technician would call in 10 minutes. It is now again 3 hours and no call. Both times I was told the supervisor was notified and it would be expedited. I feel these are just "scripts" for different situations. Such a waste of my time trying to get the service I have paid for.
Products used:
tech support and programs
I cannot express enough gratitude for the help, expertise, patience, knowledge, and above-and-above service provided by US Tech Support! This was my first experience with US Tech; I am not a 'techy' person, and their technician, Josh, accomplished the tasks needed to get me set up and going. He gave me tips for the future to prevent stress and the comfort of knowing that Tech support would always be available to assist. I would recommend Tech Support and Josh with a BIG 10!
Products used:
Technical support
I was a customer of Advanced Tech Support (ATS), which was replaced by US Tech. Service deteriorated from immediate and thorough to marginally adequate and very tedious to access. After a futile week of repeated calls (a few days after renewing payment) to have my computer tuned up, I closed my account. Without providing any service after payment renewal, they refused to refund much of my payment, and aggressively pursued continuation of my account. Their business model is offensive to deal with, and I would not recommend use of their services or software options.
Products used:
Individual tech support and System Mechanic software
Thoroughly patient and professional with me; configured my system for latest version of System Mechanics installation.
Products used:
System Mechanic PC software
Great service by friendly, knowledgeable staff. Very quick to respond to tickets and issues resolved almost instantly.
They are professional and know what they are doing. Fixed all the issues I had. They remote in and do everything hands on. Also explained to me how to fix any issues like the ones I had in the future.
They helped me get my computer up and running smoothly again after finding out that microsoft had an update and eliminated permissions from some files that caused my virus scan program to think they were trojans and removed them. Corrected the permissions and the programs I needed now work.
I signed last year for them to fix my printer issues I was having. They could not figure out how to fix it. I forgot about it and then 1 year later they charged me $20 for a monthly subscription that I never signed up for and was not notified that I was going to be charged for this. This company is a scam. I would never use them.
Herb was my agent when I initially setup a 3 year PC Support and Identity Theft. Plus I needed maintenance and optimization on my PC. So far I'm liking what I see and have experienced with them. I truly hope it stays this way and not find out later down the road that they're customer support is lacking. But as I mentioned, so far I am very satisfied with the over all experience.
Products used:
Tech Support and Identity Theft Package
Not as good as my other tech company, but they did get my Panda put back in, just not the same one that I'd had before. I had the Panda Lifetime Security and they installled a FreePandaDome Security so not happy about that. The guy who assisted me with my problem however, was very nice and took the time to tell me what he was doing at all times, so that was why I gave you 4 stars and the only reason why I did it.
US Tech Support is a phenomenol computer support service. Its customer service agents and technicians are second to none! They are easy to reach, available 24 x 7, and will quickly diagnose and fix your computer issues. Contact them today and sign up for one of their plans. You'll be glad you did!
Good service. Time will tell if it is worth the money, but all good so far. Tech cleaned up a lot of dead stuff
Tip for consumers:
Ask about what IS and IS NOT included in your subscription AND RENEWAL/Ongoing costs.
Products used:
Full suite of computer protection, multiple devices
Denmark at US Tech did a fantastic job...he handled all the problems on my computer and now it's like I have a new computer.very impressed.great tech support
With Over 7 years history using US Tech, I could not be more pleased with their responsiveness and ability to reach positive results each and every time I need them. Their technicians are extremely efficient and very personable in handling any issue, and they never fail to follow up with return phone calls when necessary. I recommend US Tech Support highly for system maintenance, security software, virus protection, identity protection, etc. Great service!
Products used:
technical support for computer systems
Superantispyware scan on bootup was showing a Trojan virus and suggesting a full scan. When initiated the scan started but some minutes later the PC shut down. On reboot the whole cycle started again.
I coontacted the SAS parent company help line and a very helpful tech (Fernando) sorted it out very patiently. Original SAS program uninstalled and reinstalled again. No problems so far so hopefully all sorted again.
Products used:
Computer Tech Services for Anti Virus company
I purchased the service for $518 - the sales person and the website states 30 day refund guarantee - I did not use the service and tried to cancel after 7 days and they refused - Also they were rude!
Tip for consumers:
none
Products used:
none
Fast and efficient help received from USTechSupport for an issue with System Mechanic. I am delighted to recommend them.
It is a little spendy, but I have given up at big box stores computer IT guys or other online services. Iola products have been great for my computers over the years. I used these guys before, and in the long run they keep things on my laptop and desktop running great. Personable and willing to answers questions with easy to understand remedies.
Products used:
Computer
All I can get out of these people is the promise of a return call in 30 minutes, this has been going all all night. #veryunhappy!@!
Tip for consumers:
Find another service
Tech department installed the updated version of System Mechanic and added extra security by installing "Secure VPN" to my computer. The work was well explained to me and done 100% efficiently
I told them that my purchase was a one time event and I did not want to have an ongoing subscription. They billed me for a renewal and I told them that I phoned them for a refund which they failed to do. Their billing was completely fraudulent.
Tip for consumers:
Don't sign up for the service or they will bill you repeatedly. I have reported them to my credit card company as fraudulent
Nathan fixed my Google Chrome Bookmark favorites issues. My cache fixes logged me off of everything
USTechSupport is bundled with SuperSpyAntispyware, Buried in the agreement is allowing USTechSupport to charge your CC for monthly fees. SCAM BEWARE!
Because SuperSpy Allows this We will not longer be recommending this to Our Customers
USTechSupport got couple monthly charges Superspy Lost 100's of yearly fees and customers.
DO not BUY WE HAVE ALREADY REPORTED USTechSupport as a fraud company
My 6 year old computer was running slow, would not download or open programs. Their technicians worked on my unit for over 6 hours and got it to work like new. The cost was $178.00 for one year of tech. Service plus the Iolo System Mechanic for a year. I received my moneys worth in one day. Their technicians were very pleasant and extremely knowledge.
I have been using US Tech Support for over 10 years and have always been satisfied with their quick response and solving my computer problems. Is it a big support factor for an Senior citizen that has about 20% computer literacy.
Tip for consumers:
They will do a very good job in solving your pc problems in very short time. Unfortunately, the do press a bit hard in trying to sell you new programs. I am hot a hard sell person..
Products used:
Virus software, PC cleanup, Tech Support service.
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