USGoBuy has a rating of 4.5 stars from 327 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with USGoBuy most frequently mention customer service, forwarding services, and several times. USGoBuy ranks 6th among Mail Forwarding sites.
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Used this company for several years. Very happy with their shipments from USA to UK. Never had any problems and always arrives promptly - many thanks!
First they lie about the weight and dimensions of your packages so that they can charge you a higher price to pocket the difference (as confirmed by the initial courier tracking information to their address compared to what they entered into their system). Then on top of that they do not honor the prices they set on their own website for the dimensions and weight they lie about which makes the cost calculator they provide to entice you to sign up completely useless. Once your package is received at their location with the inflated weight and size added to your account, you can view prices from the list of couriers they use to ship your package, choose one and pay. Now you're done, right? Not even close because they still won't ship to you. You'll have to send multiple harassing emails asking why your package hasn't been shipped despite already paying and they will make ridiculous excuses giving you the run around and wasting endless time claiming that you owe them an additional payment because the price they provided and programmed into their own website that you paid apparently isn't accurate. So at this point they have added 3 additional price increases to your packages but it doesn't end there. They also open and go through all your sealed items without consent which is a federal crime. Piss poor service, no accountability, false advertising, trash communication. The list goes on with this place. What they do is literally extortion. They hold your packages hostage and keep demanding more money with no real justification until you pay. It's straight up fraud. I have used several other package forwarding companies in the past with this being by far the worst, most unreliable and dishonest one. No contest. It's as if they're literally trying to provide you with the worst experience possible all while pinching you for every last penny. It results in an over priced, frustrating, waste of time. I hope the owner takes a long walk off a short pier so the company goes out of business and can spare additional victims the headaches. Complete scam. Avoid this dumpster fire.
Used this company for several years. Very happy with their shipments from USA to UK. Never had any problems and always arrives promptly - many thanks!
Products used:
Dietary supplements
I advise everyone to try their services and you will not regret it, they didn't let me down ever, the people of this company very helpful.
I have been using shipping forwarding services for more than 15 years, tried several companies, and I found USGoBuy is the best so far: free subscription, convenient location of their company with no taxes on purchases, reasonable shipping rates.
I hope they continue this approach and do not change it.
I have used USGoBuy twice so far and I live in Malaysia. What I am most impressed is two things: 1) that they really tried and fit all my packages into one box without wasting any unnecessary space. 2) after my shipment is received, if there are any refund due to lesser custom tax, for example, UsGoBuy will automatically refund me. The refund can be cashed out or keep in their USGoBuy wallet - my choice. Highly recommended.
USGoBuy is a feature-rich shipping service provider.
Their choice of shipping couriers is robust with each offering unique services and pricing, thereby ensuring that customers can make strategic and informed decisions.
Customer service is highly responsive, providing timely solutions when requested and also relevant news about their services when available.
Recommended.
Great service and customer support! Using the service since a few years now, absolutely recommend!
You have 60 days storage with no fees, when consolidating packages the team does it best to reduce to total weight whilst well protecting the goods, all the packaging arrived in a perfect state.
Products used:
Parcel forwarding
I gave 4 stars as the website is not intuitive enough and makes feel insecure, other than that I am finding this freight forwarder USGObuy extremely reliable, economical and trustworthy. I've shipped several times to Australia and I have never had a communication issue unlike MyUS, who are very combative in my experience (probably a bigger merchant). If you have a question their customer service has always satisfied my query. All the above could change of course but I've been using them for close to a year and I will continue to do so based on precedent.
Tip for consumers:
Two websites one is old.
Products used:
Electronics and clothing apparel
After spending a long time looking for the best forwarding service to use, I ended up choosing USGoBuy eventually. They're in Oregon, so there's no sales tax. They offer the best shipping cost to my country, and they also have cheaper shipping methods that I couldn't find anywhere else, which made me save a lot of money. They ship very fast and are very reliable. I received my packages exactly as expected. I liked that they reply my emails very quickly and I also had the option to use the live chat through the website whenever I needed. Thank you, USGoBuy.
With over 50 outbound shipments to UK / France, usgobuy have been very reliable for me, thanks for working together for past 3 years!
USGOBUY does exactly what advertised. No hidden services or fees.
And you get 65 days free storage and free products consolidation (we are talking about real consolidation=removing products' old shipping material and placing them safely in a new box).
Add to that, competitive shipping prices and services (not many will offer you USPS first class or priority for international shipments like they do).
Highly recommended.
I've been using USGoBuy reship services on several occasions. So far my experience with them is very good, including communicating with their CS, which was quick to respond.
I only recommend avoiding the two least expensive regular (non-express) DHL shipping methods as using these may result in excessive delay and even return of your shipment. This happened to one of my shipments and I lost the shipping fee that I paid, however USGoBuy offered me a store credit that covered half of my losses even though it was not their fault.
I've been using USGoBuy since Jan 2015, for 7 years! Great and reliable service, great rate too! Never lost one single parcel, and they always answer question through chat. They consolidtes parcels and ship, saved lots of shipping costs. They consolidate and pack parcel really well; never had a damaged item. Very satisfied.
Tip for consumers:
reliable!
Products used:
consolidate parcels and shipping
Their prices are the best around, and their warehouse is located in Oregon so you save a buttload on sales tax.
Couldn't ask for anything more!
Products used:
Forwarding service
With Usgobuy, shopping has become easier & convenient. I live in India and it was a big challenge to buy anything from USA. Thanks to Usgobuy, they made it so easier for me that I can directly send my products to their place or they can even buy the products for you and get it delivered to your home address. Thanks for your services team. Way to go!
Tip for consumers:
There are many people residing in other countries who always wanted to buy products from USA but don’t know how to do that. This is one stop solution for your concern. Made international shopping easier and convenient.
Products used:
Beauty
The fastest delivery timetime was 3 days and the longest 7 days.
Customer since September 2018 and after using two other shipping companies, I am overall satisfied with usgobuy's servcies, answers to questions are quite fast, photography and repacking services are quite good.
Me as an e-commerce professional, speed of shipments is important and usgobuy ships fairly quickly.
The point for improvement remains the possibility of shipping batteries, usgobuy does not ship computer batteries, mobile phones,...
Tip for consumers:
In the event of a delay in receiving a package or any other problem, do not hesitate to ask questions to the support services, they will answer you fairly quickly.
Products used:
Electronic and computer items;
I have been using the service of this company for about 6 years
And in general, I did not have a serious problem
Everything is done according to routine
Packages are updated day by day
Packaging is done between one to two days depending on the amount of packages
Packages are sent to the destination on the same day
Their support is good and they are following up on the problem. After solving the problem, they will respond by email
Their service is quite good so far, using them for several years and never had any issues... only recently the DHL cost is prohibitively expensive; I'd suggest USGOBUY to use TNT or similar...
The shipment forwarding service has been very helpful to me for a while now. Their customer service is great too. Very responsive.
First they lie about the weight and dimensions of your packages so that they can charge you a higher price to pocket the difference (as confirmed by the initial courier tracking information to their address compared to what they entered into their system). Then on top of that they do not honor the prices they set on their own website for the dimensions and weight they lie about which makes the cost calculator they provide to entice you to sign up completely useless. Once your package is received at their location with the inflated weight and size added to your account, you can view prices from the list of couriers they use to ship your package, choose one and pay. Now you're done, right? Not even close because they still won't ship to you. You'll have to send multiple harassing emails asking why your package hasn't been shipped despite already paying and they will make ridiculous excuses giving you the run around and wasting endless time claiming that you owe them an additional payment because the price they provided and programmed into their own website that you paid apparently isn't accurate. So at this point they have added 3 additional price increases to your packages but it doesn't end there. They also open and go through all your sealed items without consent which is a federal crime. Piss poor service, no accountability, false advertising, trash communication. The list goes on with this place. What they do is literally extortion. They hold your packages hostage and keep demanding more money with no real justification until you pay. It's straight up fraud. I have used several other package forwarding companies in the past with this being by far the worst, most unreliable and dishonest one. No contest. It's as if they're literally trying to provide you with the worst experience possible all while pinching you for every last penny. It results in an over priced, frustrating, waste of time. I hope the owner takes a long walk off a short pier so the company goes out of business and can spare additional victims the headaches. Complete scam. Avoid this dumpster fire.
Tip for consumers:
Go elsewhere.
Products used:
Shipping
Highly recommended. Easy transactions.
Competitive prices and good, prompt communication. They refund difference of total shipping cost if rate is over charged by adding it as credit to your account to be used on your next package/ shipment.
I have used Usgobuy a few times now, and I must say with each experience I am more and more impressed. The website is easy to navigate and they do an excellent job of keeping me up-to-date on when my packages have arrived and when they have shipped. I have never experienced an issue with their service if I could give them ten stars, I would. I highly recommend using Usgobuy.
Tip for consumers:
If you have problem with something or are unsure about how something works, contact their customer care department. They resolve any issues quickly and easily, and they are extremely helpful.
Products used:
Bodycare
Been using usgobuy for past year now, just advanced to silver membership after 1K+ spent on shipping. In total only 1 parcel lost (15km from home) and 3 damaged. ALL cases were handled professionally and insurance refunded. All other parcels arrived on time, vwell repackaged - excellent customer service.
Excellent high quality prompt communication & shipping/arrival. Easy user friendly app & website. Many options for postal carriers including discounted shipping. Buy for me service is awesome. Thank you USGoBuy!
Tip for consumers:
Try the buy for me service if you live outside the US and are unable to purchase from US sites!
Products used:
Shipping & buy for me service
I have used them for a few years now. Very satisfied with their service. Good shipping rates and customer service.
Products used:
reshipping service
Not even worth one star. They'll charge you an extra shipping fee once again, even though you already paid for your package, using them as a hostage! And you need to pay cancellation fees, even if it is because of their "extra shipping charge after the payment"! Like other comments, DON'T BE THE NEXT VICTIM.
I am sorry but we are unable to ship your shipment with YAMATO TRANSPORT because package is oversize. After talking to you, we have returned your parcels to the vendor with UPS #1Z4E30039015746997 and 1Z4E30039005860784 free of charge.
We apologize for any inconvenience this may caused to you.
USgoBuy package & mail forwarding service offers cheap international shipping from US, free US address & package consolidation. Shop US online stores with US card & billing address via BuyForMe service.
I am sorry for the inconvenience. Please note the actual weight of your parcel ***6586 is 1.3 lbs as on Fedex.com. We take the round number and record it as 2 lbs. The weight you check on antronix.com is the weight of the item instead of the whole box.
Your parcel U****6241 was paid and shipped both on May 4, there is no any delay on the side of USGoBuy.
Thank you for your understanding and cooperation.