Uptrends has a rating of 1.5 stars from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Uptrends ranks 82nd among Internet Safety sites.
I am disappointed with the sales guy's service (didn't remember his name). He called me once: I told him I am just exploring and likely will not buy. A week or two later he calls again, and I tell him the same thing and then I think he said "You are a waste of time" and hung up immediately. Total disappointment from the sales guy (I think he might be the CEO too or something), will definitely not buy now for sure, but the services they provide are likely OK.
It was very difficult to cancel. Most SAAS companies allow a user to cancel within 30 days and they can cancel on their own typically with a cancellation button or form within their account. I tried to cancel but they require you to send in a cancellation request which is not typical for a SAAS service. I put in my request and they informed me I was to continue to pay for 90 days upon request to cancel. They continued to bill me for the 90 days after the request which was very unethical. When I asked about most SAAS companies allowing a 30 day notice, and with nothing specifying this on their main webpages, they then presented me with the fine print in their TOS that it's required to continue to pay for 90 days after the cancellation request. I told them I would be happy to pay for the 30 days but not 90 so they threatened to turn my account over to their legal team and used threatening tactics to get the remaining 60 days. After many back and forth threatening emails I finally decided to just pay the unpaid invoices just to get them off my back. This company has very unethical practices and I wish I would have read other user reviews with the same issues. Stay far away from them.
Tip for consumers:
Poor customer service
Products used:
Uptrends Website Monitoring
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