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UNice has a rating of 4.1 stars from 206 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with UNice most frequently mention customer service, and great quality. UNice ranks 5th among Wigs sites.
Proactively asks for customer feedback
This company responds to reviews, but usually not within the first month
6,563 reviews
No positive highlights yet
Really love this wig. Got it in a 22inch. Came nice and soft. With the curls. Also came in 3 days to los angeles.
I ordered a 26 inch wig and paid for express delivery so all together I paid 336.00. After I made the purchase they emailed me that they didn't have the 26 inches in stock. Now that info should be available and updated on the app to give customers a different option to choose from. It's now been 5 days since the order and I haven't received the refunded price difference or the wig I paid express for. Express shipping is 1-2 days I wanted to order others but I'm glad I waited to see how this turned out first.
Love the color of the wig goes good with my complexion, it's really nice and soft a little thin but still a beautiful wig, I will be ordering from y'all again.
I ordered a 26 inch wig and paid for express delivery so all together I paid 336.00. After I made the purchase they emailed me that they didn't have the 26 inches in stock. Now that info should be available and updated on the app to give customers a different option to choose from. It's now been 5 days since the order and I haven't received the refunded price difference or the wig I paid express for. Express shipping is 1-2 days I wanted to order others but I'm glad I waited to see how this turned out first.
Tip for consumers:
They will let you make a purchase without telling you that specific item isn’t in stock there is no phone number to talk to customer service so if your ok with a website where customer service can’t be reached then this is on is ideal!
Products used:
Cosmetics
I purchased a wig that I thought was really beautiful based on the picture. However, after ordering a 16 inch which is usually shoulder length I received a much shorter wig. Turns out the length is measured by the stretched out length not the actual length so wig was 6inches to short. I promptly contacted Customer service to find out how to return the wig, since I used my PP account instead of creating a UNice account to pay for the wig.
Well, all I can say is what should have been a very simple ask/fix turned into something crazy when I was contacted by the first agent. However, the last two agents that contacted me took care of everything so I was able to make the return. Now, if I can just get my refund since tracking shows the wig was received back on 3/18/24. My plan was to order the longer wig but this whole process is taking way longer than it should.
My daughter recommended UNice as she has purchased several really nice wigs from this company.
I was trying to order one that my daughter currently has for myself as I really liked it. Unfortunately, I was disappointed.
Hello Pamela W, We apologize for the unpleasant shopping experience.
Wig length means the stretched length from the head spins to the longest length of hair at the bottom. It doesn't mean that all hair is the same length. Compared to straight hair, curly or wavy hair looks shorter. Height makes a big difference when picking the hair length. Someone shorter of the same length will look significantly longer than someone taller. According to our return policy, it might take some time to confirm the item status before returning. Please request a "return label" and attach product photos including the whole wig, the wig cap, etc, so that the request can be processed faster.
The return system of the US warehouse will be updated within 48 hours during working days. It will be delayed if it is a weekend or holiday. Finally, the full refund was completed on 25, Mar.
Please do not hesitate to contact our customer support team via the online chat service or our email: support@unice.com, which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
I just recently purchased this wig and I'm IN LOVE! I feel more confident because the wig is such a great quality and soft! My wig had no shedding and was super easy to install. Thank you so much Unice! I will be purchasing another real soon!
I got my wig last week and installed several days ago, it looks stunning and gorgeous! And the hair is really soft and smooth, when I touch the hair, it was like silk. Loveeeeeeeeee
BTW, their customer service is really helpful! I bought wrong one at first place, they helped me change to the one I want! Absolutely buy again! Highly recommended!
Tip for consumers:
fast shipping and so much free gifts to me!
I ordered a wig almost 2 weeks ago and even paid 35.00 for express shipping and still waiting for the wig. Then Unice sends me a discount for another wig for 60.00 and I ordered it and even provided me with a tracking number through usps. I went on the usps website to check the status it says label still not created. Was I scammed? Did I just lose 200 dollars?
Hello Raymie D, We're frightfully sorry the service didn't make you satisfied.
According to the information you provided, we have looked into the problem that you mentioned. Two orders you purchased on February 23,2024, but only one of them paid for express shipping. Both orders were sent in one package. Due to the time difference caused by the different time zones between China and the United States, the purchase date was on the weekend, and the warehouse and logistics were closed. The logistics transfer will return to normal on Monday.
Please do not hesitate to contact our customer support team via the online chat service or our email: support@unice.com, which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
Delivery was quick. The hair does not shed much and blends with my relaxed hair. Very easy to put on and take off. Will definitely buy another wig from unice!
YouTube videos of people using it easily so thought to try it.
Reviews were good.price was good for the length.
No contact info didn't want the wig i had in stock, i didn't find that out until i contacted them inquiring abt the delivery. Advertised 48 hr delivery it took almost 8 days
UNICEF has made it so simple for me to get up and go. My wigs are great quality and long lasting!
Because their customer service is A1
Because it allowed my to just get up and go. Minimal styling.
I am very happy with the hair I ordered. It's lightweight, soft, and fits great. Highly recommend purchasing this hair versus other sites like Luvme hair.
Tip for consumers:
I'll order from here again.
Products used:
Bye bye knots 14in spring wave style
DO NOT order anything from Unice. When there is a problem, they will not refund you and make up a lie not to. I literally received a wig that did not look like the picture and sent it back THE SAME DAY. They said they could not refund me because the hair smelled, and the texture was changed?!? When? How? HELLO? THEY are the ones who sent me smelly bad hair. That is why I sent it back! Liars and frauds. Beware.
Products used:
Wig
Hello Nataly D, We apologize for the unpleasant shopping experience.
We are really sorry to hear that the hair has a smell. Hair was washed with our industrial shampoo, then apply some hair conditioner oil on the hair products, maybe you don't like this smell, but it's very easy to get it out, you can use your own good smell hair shampoo and conditioner to wash and nurse them!
Goods can be returned or exchanged within 30 days after receiving, and keep it in unused, and undamaged, and come with all original tags and their original packaging.please attach product photos including the whole wig, the wig cap, etc, so that the request can be processed faster.
Please do not hesitate to contact our customer support team via the online chat service or our email: support@unice.com, which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
It's my dream wig!
So beautiful and shiny hair! I love the pre-plucked hairline, so natural, just melting very well with my scalp. Love it, great quality
I got so many compliments! 10/100 must recommend!
When Unice said ready to wear they meant it seriously! Right out the box! 3 of my friends are now ordering the exact same wig! I can't believe how on point you guys were with this one🎉 🎉
Because it’s ready to wear and convenient I don’t have to go spend $200 for an install and waste 2 hours of my time!
The unit I purchased has to be the worst hair I ever purchased. I wore it for less than a week. The lace was patchy and the hair was matted. The color was the only thing I liked. I should've known something was up when you guys only had 5 star reviews and there was no way for me to leave a review even though I made a purchase. Scam!
YouTube review. I'll be doing a review myself
Hello Denikie H, We apologize for the unpleasant shopping experience.
Vigorous scrubbing or rubbing, or using harsh products can strip the hair of its natural oils, leaving it prone to dryness and tangles. It's also important to rinse the hair thoroughly after shampooing to prevent residue buildup.
Wigs don’t get natural moisture from the scalp, so it's necessary to give the wig the oils it needs. Be sure to use lightweight oils like argan oil, coconut oil, or moroccan oil. To ease the detangling process, saturate the hair with a leave-in conditioner and detangling product.
Please do not hesitate to contact our customer support team via the online chat service or our email: support@unice.com, which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
Why is it that I paid roughly 600 for 3 bundles on unice but Amazon was roughly 300
I emailed unice numerous times to get a refund as I will order from Amazon instead
Tip for consumers:
Terrible customer service
Check other website
Might find cheaper than unice
Products used:
Brazilian bundles
Hello Pamela W, We apologize for the unpleasant shopping experience.
The main reason prices are changing is the dynamic pricing model of the platform, manufacturer, product inventory, and brand. It takes into account lots of factors, like the product's popularity and demand, time of purchase, competitors' prices, and other factors.
Please do not hesitate to contact our customer support team via the online chat service or our email: support@unice.com, which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
Unice is my favorite spot for my hair! I have ordered all types of hair from here with different curl patters and I am never disappointed. This natural wave does shed a bit more than the others but nothing you can't deal with.
Only place I buy Hair.
I wanted a versatile curl.
They wait till after you purchase the item and inquire about the item and tell you it's not in stock
Hello Sylvia H, We apologize for the delayed shipping.
The wig you ordered on February 7th needed to be shipped from China due to insufficient stock in the U.S. warehouse. It was during the Chinese Spring Festival Holiday, that the factory was closed, and all logistics were suspended, so the order was delayed. We apologize for the inconvenience.
After verified. Your order was canceled on 13, Feb. The full refund was returned to your account on 14, Feb. The bank may take 7-10 business days for it to display on your card statement. Thank you for your kind understanding.
Please do not hesitate to contact our customer support team via the online chat service or our email: support@unice.com, which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
Horrible experience.
I am very particular and cautious when purchasing online. But this experience was horrible. They wait until after you purchase to tell you they are out of stock. Although there are times when you can wait a little longer, this time was not a time where I could wait longer - and I put in an order based on when it would be here. Upon ordering, they send a text that it is not in stock and that it would be another 3-4 weeks but could not guarantee. Never again will I order from UNICE and would not recommend knowing that they do not update their availability.
Products used:
NOTHING! THEY DID NOT HAVE THE PRODUCT AVAILABLE. BUT WHEN YOU GO BACK TO THE WEBSITE, IT DOES NOT SHOW UNAVAILABLE EVEN WEEKS AFTER THEY TOLD ME IT WAS UNAVAILABLE. THEY DO NOT WANT TO MISS OUT ON GETTING YOUR MONEY BUT WANT TO MAKE YOU PAY AND WAIT.
Hello Angelle T, We'd like to express our regret for bringing you an unhappy experience.
Since the inventory produced by the factory changes at any time, the inventory on the website cannot be synchronized temporarily. Usually, our service will contact u to discuss the replacement. The lace wig is slower than the full machine-made wig, since the hair on the lace is sewn one by one by purely hand, to avoid substandard products being sent to customers, this manual process must be operated strictly following standards, resulting in delayed product completion. Meanwhile, our service also recommends a similar product or cancel the order if you don't want to wait. After verification, your order was closed and the full refund was returned on 27, Dec,2023.it may take some time for the bank to display on your card statement.pls check it in time.
Please do not hesitate to contact our customer support team via the online chat service or our email: support@unice.com, which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
I ordered a wig in November or even around late September last year and till now I have not received the wig. I messaged Unice Hair on Whatsapp to file a complaint, within 3 days after the package said "Delivered" but hadn't received it.
Nothing was resolved. I checked everywhere and kept doing so for about 2 weeks, while trying to contact them. They kept referring me back to Fedex, who referred me back to them. I purchased the wig under a payment installment and so I needed the installment to be put on pause to resolve the case. It's been months, the case has not been resolved, the payment was sent to collection and I have now asked them to cancel the installment, they say they cannot and are offering $30 for an item $230+ and has my Sezzle account locked because of this issue.
Terrible customer service, terrible customer support, terrible delivery service, terrible company.
I did not even get to review the wig, but I will never buy any wigs from Unice Hair.
Terrible Wig Company ever.
Products used:
I ended up getting my wig from another wig company with good customer service and delivery service
Hello Pamela W, We apologize for the unpleasant shopping experience.
We wanted to extend our sincerest apologies for the inconvenience caused by the lost package. Although we shipped your order as promised and have no control over the delivery process once it leaves our warehouse, we understand how frustrating it must be to not receive your package. It is not only your loss but also my loss. Therefore, for any packet loss, it's better to check your mailbox, front door, and around the house, and ask your friend, family, or neighbors if he or she signed for the item on your behalf, or contact your local express to ask them where your package, if still don't find the package after doing above all, we recommend submitting a claim certificate to the local express, and then there is a case number, which is provided to the seller, to follow up on the results of the claims investigation.
While we strive to provide timely and efficient service to our customers, we understand that external factors such as carrier delays are beyond our control. We appreciate your patience and understanding in this matter. Finally, the refund we agreed on was completed on 9, May,2024.
Please do not hesitate to contact our customer support team via the online chat service or our email: support@unice.com, which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
Ordered UNice Bye-Bye Knots Wig 7x5 Glueless Lace Body Wave Wig With Pre Bleached Knots Plucked Hairline 180% Density on 11/21/23, fast delivery. Inquired back on 11/26 because I didn't receive a tracking number, but the Bot that takes your questions could not pull up order. Then I tried phone number it was disconnected. Tried whatsapp but it directed you to website. Finally someone emailed me back and said hair wasn't available it had to be customized, and it will take 10 days. They asked if I wanted it shorter, I declined. I asked several questions they refused to answer, like it's already been 5-6 days the customization should be halfway finished, correct. No response, when will it be shipped, no response. Very unprofessional, short answers, canceled ordered. Horrible customer service
Bad points it does not say on website it takes longer to customize anything, frankly I didn't even order anything additional, just want was on website.
Hello Ebony C, Really sorry we take full responsibility for this issue.
UNice Bye-Bye Knots 7x5 Glueless Lace Wig is the most popular product. The production of lace wigs requires many steps, including Preparing the Lace, crocheting the hair on the lace, adding hair weft on the wig cap, high-temperature shaping, quality inspection, etc. crocheting the hair on the lace, pre-bleached knots,pre-plucked and pre-cut lace are purely handmade, and the demand for the product is high, which affects the production schedule, and the number of new stocks every day is also different.
So questions like "It's already been 5-6 days since the customization should be halfway finished, when will it be shipped," as salespeople, we can only provide an approximate time. Therefore, for products that are out of stock, we will contact customers promptly to discuss exchange matters. If you are unwilling to wait or exchange, you can still cancel and receive a full refund.
The full refund was returned to your original account on 29, Nov. It may take 7-10 business days for it to display on your card statement.
We strive for transparency and customer satisfaction, and we will take your feedback into account as we work to improve our services.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
Construction of wig and the two models they portrayed the wig to resemble is ALL THE WAY OFF. Do your research n find reviews before purchasing anything!
They wanted me to ship it back with out providing me with a shipping label. I’m not paying for unsatisfactory
I love this brand for years but as of recent I have been getting bad wigs n I have trust anymore
I had a similar wig that I loved n reviewed on my social media.
Hello Shea D, We apologize for the unpleasant shopping experience.
According to the information you provided, we have looked into the problem that you mentioned. When editing the product, we used pictures of lace wigs of the same color, which misled customers. The actual product was a machine-made wig. It was a mistake in our work. Currently, this product has been re-optimized. The US market enjoys free return labels, which are provided by the US warehouse. If US customers need a return label for a return,please request a "return label" and attach product photos including the whole wig, the wig cap, etc, so that the request can be processed faster. The hair was returned and the full refund was completed on 19, April.
Please do not hesitate to contact our customer support team via the online chat service or our email: support@unice.com, which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team
I was absolutely blown away! First lacefront wig an I didn't have to do anything to it but put it on my head, no bleaching, no plucking, just right out the box, ready to wear. AMAZING
Tik tok reviews led me to your website.
The color, and it was on sale
Order not received still says processing after 2 weeks, Can't get no one on the phone, sent several messages through the WhatsApp and email. Will never order from them again..
I love this glue less wig. It was pre-cut, pre-bleached, pre-plucked with baby hair attached. The hair is EXACTLY like it's pictured. I had so many compliments on my hair. I got 22 inches 10/10!
This wig is good to me and cheaper than a sew in. I have bye bye knots in black /1b color. I do use abit of ebin spray but it's looking good! Review on my *******@mad_lovely1
Gain trust and grow your business with customer reviews.
UNice is specialized in premium quality 100% human hair wigs, weaves and extensions, etc, and all products are manufactured in-house. Our target customers are mainly African American women in North American area.
We believe perfect hair is a reflection of confidence. Confidence makes you feel empowered; it is part of how you express yourself. Because UNice understands how you wear your hair, we provide the most comprehensive options to suit your style, whether for a girl’s night out or a professional meeting. You CAN NOT BE DEFINED and should not be limited.
Works of art are what we create. We devote significant resources to technological innovation and product development to meet your evolving needs. Our hair is fuller and lasts longer, groomed using industry-leading methods to produce the best natural look and feel. Our HD lace cap uses only Swiss lace, hand-sewn with minimum knots, offering the most comfortable and breathable option on the market.
A self-built website for UNice's B2C market was officially launched in 2015, and we started to open physical stores since 2018. We set trends and provide a wide range of products, from handcrafted lace to hair pieces in various lengths, colors, and textures. Currently we have 5 retail stores in the U.S., and we plan to expand our business in the future as well.
UNice has a strong supply chain management system to meet huge demand. We have 20,000 square meters factory, and 4 warehouses in 4 countries-the U.S., China, Nigeria, and France to provide the most efficient distribution services for customers worldwide (Shipping from the U.S., deliver within 3 days; Shipping from China, deliver within 5 days).
Hello Sade W, We're frightfully sorry the service didn't make you satisfied.
According to the information you provided, we have looked into the problem that you mentioned. The wig you purchased is part of our hot-selling products, because the inventory produced by the factory changes at any time, the inventory on the website cannot be synchronized temporarily. Our customer service negotiated with you to replace the 24-inch on February 29,2024, and the price difference was successfully refunded on March 2. Because you prefer the original 26-inch, we communicated with the USA warehouse to intercept and return the package. This process took a week and was successfully intercepted. The new package was reissued on March 15.
Please do not hesitate to contact our customer support team via the online chat service or our email: support@unice.com, which is always here to help.
UNice sincerely hopes you will have nothing but joy and happiness in your life together.
Sincerely UNice team