Underground Reptiles

I recently placed and won a bid on an auction for a female yellow Amazon tree boa, I paid and received a completely different snake when I called and emailed I was told that the animals in the auction are preselected and I get what I get, lol Wich I thought was incredibly ballsy, I have yet to receive my money or the animal I paid for, I will not advise anyone to shop from them,

I ordered one little baby from these guys and he came to us ICE COLD with their so called "heat"pack. I told them that the pack he was sent with, was freezing cold and they tried to tell me it's supposed to absorb any heat/cold. Awful customer service. They keep asking for pictures of the tank set up when we clearly stated that it arrived ICE COLD and DEAD. Please don't buy unless you plan to lose $500 with poor customer service care.

Ordered 3 red ear sliders transaction and order process went very smooth. All 3 turtles arrived alive and healthy definitely will order from them again.

I recently purchased a giant day gecko from them he came perfectly packaged no Injuries except for a little bit of stuck shed on his belly that I was able to remove by giving him a quick soak they called me about a hour later after he arrived to make sure that he arrived safely I had no issues at all and my gecko is perfectly happy he arrived with great coloration and a healthy appetite.

I've done business with Underground Reptiles for probably close to 8 years now. I've visited the store a number of times and have had some of my best pets in my collection purchased online and have never had any issues. It's a pretty busy store but the employees will still help you as much as they can and this goes for online as well. I just received an albino male bci yesterday. He's a gorgeous snake with a great temperament and no health issues. He's awesome!

I was shipped an adult red-eye tree frog from underground reptiles. After moving him into my 36 gallon enclosure with my two healthy green tree frogs, the frog was dead on the floor within 48 hours. When contacting them about it, they say they guarantee "live arrival and visibly healthy" but say they have no responsibility for "how the frog is cared after arrival". You can't tell if a frog is actually sickly or just adjusting to the new setting until at least a few days of having them. I explain my part to their support and instead of working things out with me, they ignore my emails until I take the "store credit" and shut up. If you're gonna buy online, go to Backwater...Underground is cheaper for a reason.

Worst place to buy a snake I bought an emerald tree boa 4 months ago and it refused to eat and hasn't really done much of anything and really in bad shape and they didn't seem to give a f**k about anything cause they got their money pretty sure it will be dead if the next month cause it is skin and bones. What ever you do go with a better reptile store they are not a good choice to buy from

Receive a female Emerald Swift through UPS overnight. She arrived in a state of what appeared to be false hibernation. Contacted the company, who responded right away via email. My swift unfortunately did not survive but, while she was received an email very day from Ryan B checking on her and asking questions to try and figure out what was going on. Things can happen in transit. Specially going from coast to coast. Received a new Swift today and she is doing great.

Don't forget to include the hidden vet bills during purchase cause that's where you'll be headed to right after delivery. (Spent nearly 2k with these people. They list these animals as "captive bred" but it's pretty obvious they aren't) Down below I will show some examples of some animals that I've had to deal with.

Both animals arrived alive, but our ball python isnt doing very well. No heat amenities were offered to the animals. The scorpion is ok! However the ball python is ice cold. I have her on heat now and trying to rehabilitate but she's very cold. Disappointed and expect more care to be taken no matter the price of an animal. I'm giving 3 stars because at least she did not arrive dead. Less than desirable experience for my first ever online order. Usually purchase my reptiles at expos.

My order including shipping did not reach 300
Which I did not notice that that was thier policy
They within 3 min to let me know about the min. I declined to up the order too 300, then they said they would refund my money minus 15 percent, what a scam the only thing the did was process the card which should be automated. On my receipt it does not say anything about a restock fee, so that scammed 21 dollars from me.

I ordered a blue tegu from the a male expecting you know a full blood blue tegu but in return it's a mix and I can tell by his red belly their only suppose to be black and white. So I ordered a 8 to 10 inch one ounce I got him put he was already 16 inches which I'm fine with but ounce a tegu gets to that size he starts not liking people, I contacted them several times the guy is super nice but the girl there constantly with the back talk like seriously here I am a customer who has a degree in herpetology for this kind of stuff will het talked back to by this cell phone assistant but if you don't mind the service or getting the wrong animal go right ahead to underground reptiles

Veiled chameleon came looking fine and healthy but quickly declined in health and died within five days of arrival. We reached out to the company and they took forever to respond and when they did we had already purchased a healthy new veiled chameleon with a health guarantee. Underground reptiles replied back after the fact and offered reduced shipping and reduced price on a new one but no thank you. I like my pets to be healthy and alive... buyers beware!

I ordered 3 dart frogs on Friday, and they processed and shipped within a few hours, and arrived less than 24 hours later, on the other side of the country. I can't think of another company that ships animals faster. Apart from the shipping, the frogs are in great health, and were packaged wonderfully. There isn't another company out there that can pair this level of high quality animals with top notch customer support. I would highly recommend them for all your reptile and amphibian needs.

Man I ordered two baby Asian water monitors from underground reptiles my first one I ordered back in August 2nd 2022 it passed away August 10th I just purchased another one for Black Friday this one just passed away 4 days ago come on man y'all need to do better people is spending they hard money for y'all to be sending out sick animals I'm going to keep writing them and let people know how bad y'all are I have a YouTube channel T&K reptiles go check the unboxing out

When I was looking to get a baby turtle I was very unsure if this site and any other. I wanted to make sure to get a healthy animal and keep it safe while shipping. This place was great and I got my turtle exactly as expected and he is so wonderful. If you're worried about this then go with underground reptiles. I promise it'll be great!

Went with my 12yr old son to buy his first Regal Jumping Spider. They were all very nice, knowledgeable and available for the 100 questions we had. He bought his enclosure, habitat, and his spider about 2 months ago and we are super happy with our new little friend! I would recommend Underground Reptiles they were great!

I bought a Brazilian rainbow boa and it was an amazing experience dealing with underground reptiles. The people are very kind and helpful they made sure by snake came to my door alive and healthy. I recommend them to anyone interested In getting an animal shipped. Awesome place awesome people

Been a long time customer……. Usually great but past year has turned into a terrible place. Last six orders had missing animals and sick/dead on arrival. Last week I order a smooth front caiman. Came in frozen, twitching and wouldn't eat. Contacted them and was given nothing but smart $#*! remarks. Died today. Absolutely worthless company. Sick animals. Will never order from again. Pics of frogs sent to me dead, and had to be dead before even sent

I may just be wasting my time, ranting but hopefully this reaches at least a few buyers. I purchased a Pacman frog in winter of 2022 and after a long battle with a fungal disease my pacman frog has died (june 2023). I took him to the vet because I knew this couldnt have been starvation nor the habitat I had him in and my vet informed me it looked like he had been strugging with a fungal infection since likely before we received him (at underground reptiles terrible facility)

Idk if she lied to me but when I called to cancel my order they told me it's been shipped. But when I received tracking information it said it's been picked up by usps 5 hrs later after I called. I had bought a12$ item but the shipping was 18$ for a five day delivery!

Worst experience ever! Frogs listed as being in stock. Ordered and paid - including the $45 overnight shipping. Received confirmation of the order, that it was being processed, notification that a shipping label had been created along with a shipping and delivery date. The day of shipping, got notified they ran out of stock. This has now happened twice - and they don't refund your money or give you priority if/when stock comes in. Fraudulent business practice! Buyer beware! Reporting to BBB!

First off, the poor chameleon arrived in a bag sick and boney. It's leg was swollen but I thought that was normal. We had "RANGO" for about a month before he sadly died. He never ate a full meal despite much love from my nine year old and I, he was comfortable in his tropical style cage, we did everything right and still feel a loss in our hearts.

We don't expect compensation and don't want a new chameleon- I'm just writing this review as a "buyer beware." God bless you!