Under Armour

I purchased 2 sweatshirts online and when received, they didn't fit. I returned both sweatshirts using the return label provided by UA. It has been 1 month since UA received my return and I haven't received a refund. I have called Customer Service multiple times and spoke with Adam and Dave, I am told it could take 2 months to get my refund because the warehouse is running behind. How is that my problem? Maybe they should hire more people or better yet, process my refund since you have had the items I returned for a month now. Order#US*******

This company has said so many orders have been dispatched that then never turn up. It's then near impossible to get a refund. Customer service is terrible they are massaging their end of years figures.

The top is fine, however the returns system for Under Armour UK is not up to scratch. I wanted to return the top as it wasn't quite the right fit. There is only one option for courier return FedEx. The FedEx page to see return retailers was down for over a day and then intermittently worked. I finally had a list of retailers, the first said they don't take returns. The second said the return label did not register so they couldn't take the parcel. I contacted Under Armour for an alternative return method as I live in the countryside and cannot keep driving 5 miles to check each return retailer. They said there was no alternative and just gave me the list of retailers to return to for FedEx. This is not good enough, I'm stuck with an item I don't want. You need to offer more courier return options.

I have 2 orders with many different items. Had to returned some of them, accordingly. Was credited back the next day. Great, right. Almost a week later, I got charged for an item that they claimed to have not received. In good faith, I have sent all that the items that was to be returned. I did not keep this one item, that cost $19.XX. Now I am returning all the goods I have in my possession for money back, and dispute this with the credit card co.

Purchased two items for my son that unfortunately were too small. Contacted UA customer service by phone since the website was not working for exchanges. I received the return shipping label, returned the items. They received the items on January 3rd. As of today January 23rd, I have not received the new items. I just spoke to another representative about this and of course I was told it is still being processed. This is ridiculous, I should have just did a new purchase for the correct size and returned the original items for a refund. My son would have had the shirts within a few days of me placing the order and not waiting over a month waiting on doing it by an exchange. Lesson learned. But wanted to let others know this because according to UA representative this is their policy for exchanges. Also I will add everything I returned still had the tags and was in the original package. My son never even put the shirts on since we could see they would not fit just by looking at them. Needless to say very disappointed with UA!

I returned two items on order US-*******. Received back by under armour on January 26 2024. I still have not received my refund. I have contacted them repeatedly and keep being told about the backlogs for returns.

Purchased HOVR Phantom shoes, quality is really good and the cushion is fantastic to run on. I dogged them a lot I admit and I was out of the return timeframe but not by many days, they let me send it in and gave me a UA gift card for the shoes even though condition wasn't that great. Definitely seems fair to give me back something, I took it and purchased a newer version of those shoes and absolutely love them. Customer service was nice and told me it may take a while due to high ticket volumes but it was all taken care of within 2-3 weeks, I was very appreciative of that. I also like the fact I can do an exchange online myself and not have to wait for the item to be inspected and the new item approved (Nike). I also make it a point to scour their help section which states all their policies and procedures, very accessible and it's really all common sense. Keep up the good work UA.

Total rip-off nothing shown qualifies for this sale! Tried to order two golf shirts both saying clearly 50 off but no they are not. Would never order from here!

Very disappointed by Under Armour online Shopping.

I recently had a deeply unsatisfactory shopping experience with Under Armour. The product I purchased had size issue, and unfortunately, dealing with their customer service only made worse the problem.

Firstly, the product I received did not meet the expected quality standards. This alone would have been manageable if the customer service had been responsive and professional. However, the way they handled my concerns was shockingly unprofessional.

Attempts to communicate were met with indifference, and it became apparent that the customer service team lacked the necessary skills to address customer issues effectively. Their approach was dismissive, and it seemed like they had little understanding of how to handle dissatisfied customers.

Overall, my experience with Under Armour was disappointing, not just due to the product issues but also because of the unprofessional behavior exhibited by their customer service team. I hope this review serves as constructive feedback for the company to improve its customer service practices.

I ordered online cancled about a minute later. Recieved an email saying it was canceled and i would not be billed. Well of course i was billed and they only wanted to refund me a giftcard when i paid with a credit card. Called customer service and they were acting really shady. I felt like it was all a scam. Now im waiting to see if they will refund me or not. I also had to file a claim with my bank.

Completely ignorant and dis-respectful staff! Apparently getting paid to stand amongst themselves and chit-chat! Airport Location terrible! Do your self-self a favour and don't bother to shop in their store!Very obvious no training for just the basics in customer service!Pretty tough to find good staff but that group is ridiculous!Put down my items was going to buy and left to never return!

Under Armour used to offer hoodies and sweats the were nice looking and well made of a substantial material. That is no longer the case. The hoodies I bought this year are poorly made with ugly exposed zippers and thin, cheap quality fabric. Don't buy them thinking they will keep you warm, because they're about as lightweight as a t-shirt. The same criticism can be applied to their sweatpants, which are huge size-wise and "styled" to be make anyone look unattractive. Cheaply made and flimsy now defines Under Armour products. Too bad.

I bought some really cute under Armor shoes very comfortable. I have bone on bone knees and back problems it's important I find shoes that support me. I found these and I rate them a 7/10 my complaint is the symbol faded a month after wearing them. So now they look like a knock off brand.

Order is a month late. Refund takes 10-14 days. I just reached a human today.so a 6 week loan to UA.

We bought a pair of under armor shoes, nine months ago, and they are unwearable at this time because they have fallen apart. Part of the soul has come off, and the sides have worn through the material in several places. They were only worn to stand in, not even to exercise in. Terrible quality. When I tried to contact under armor, I was unable to send my feedback.

I ordered 2 items as Christmas gifts, received one. Apparently they cancelled the other item without notifying me, stating it was now out of stock. I didn't find out until the other item was received 6 days before Christmas. Contacted customer service and was told they don't always remember to email cancellation notices. Terrible customer service. Don't make online purchases if you want to be guaranteed to actually receive the item. Not worth the trouble or time.

I really liked their shorts and they fit really nice, but after 1 month (bought 3 pairs $49.99) they came apart between legs. Never exercised in them, only wore on short outings Bought online directly from Under Armour.

One of worst online seller ever I had. I buy shoes online through under armor website after payment is done they said item is not available. I went to buy again other shoe but same story. I called helpline but the they could not satisfy me with there answers. Pethatic service. So do not buy online it's scam

I ordered sweaters and joggers from here. All were great quality. All were true to size.The only issue was getting them at different times. Some were gifts and the last 2 deliveries almost didn't make it in time. They were about a week and a half later than my other clothes.

Offered shorts at a extremely cheap price. Has you create an account puts in the order like it was ok than charges you. Day later cancels the portion of the order with the discount and only sends the other items with out discount with our your permission. Once customer service is contacting they provide an excuse that it was incorrect promo code put in on their side and offers a coupon way less than the original one and asks you purchase again. Seems like a bait and switch to me.

I ordered a few shirts and shorts to my house. It was there within 3 working days. Im pretty impressed with their shipping. Would order again.

No removal of the checkpoint tags twice at a row in one week.when calling to complain and seek solution, the U.A agent hung up the line.

Ordered on 5/22/2022 a pair of shoes, got an email FEDEX label created on 05/25/2022. Under Armour says shipped. Contacted FEDEX with tracking number yesterday 05/26/2022 and It hasn't even been picked up yet. Delivery date 05/26/2022 never showed, updated delivery date 05/30/2022 last night. Updated delivery date as of this morning 06/03/2022.

I would research underarmour. Com reviews before you click add to cart and check out. LOTS of negative reviews. I should have done this prior to buying from this company.