• Ultra Sabers

Ultra Sabers

Overview

Ultra Sabers has a rating of 4.7 stars from 66,970 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ultra Sabers most frequently mention customer service, mystery box, and high quality. Ultra Sabers ranks 1st among Toys Store sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
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What reviewers want you to know

Positive highlights

  • Orders have been delivered at a decent time and customer service has never done me wrong.
  • My 14 year old son wanted a mystery box for his birthday and I humored him.

Critical highlights

  • When I did, the entire lighting rig (LED housing, wires, button, and battery pack) fell out of the hilt.
  • Don't call the phone number, much like the owner and the people who work there, the light is on, but no one is there.
How would you rate Ultra Sabers?
Top Positive Review

“Lightsabers are Awesome!”

Rich P.
9/18/20

I absolutely love the lightsabers; the price is decent and they're very realistic. The only issue I have is that the colored disk that are for the white or silver blades are dull in color. They're not as vibrant as a one colored saber. Other than that, they're just awesome! As soon as I can, I'll be ordering more. It's official I'm hooked.

Top Critical Review

“I placed my order on 18th March and did not hear anything...”

Kenny T.
5/18/20

I placed my order on 18th March and did not hear anything back from ultrasabers for about a month, I had sent several emails and tried to contact them via Facebook messenger however instead of communicating with me like a human I sent them my order number and they told me that my order had been dispatched. There needs to be more communication between seller and buyer because I was completely in the dark about my order, it sat on 'processing' for over a month and I didn't receive any form of update disputes asking several times. Had this been my own order and not a gift I would have cancelled, you make great lightsabers but terrible customer service.

Reviews (66,970)

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Other

Reviews that mention popular keywords

customer service (1119) mystery box (761) light saber (278) delivery time (153) mystery boxes (761) battery pack (54) phone number (17) blade plug (49) confirmation email (23) credit card (35)
Thumbnail of user osvaldoh9
1 review
0 helpful votes
April 23rd, 2020

Mi lightsaber llegó en el tiempo estimado sin novedad. ¡es grandioso! Quedé sin palabras... Recomiendo comprar en Ultrasaber totalmente.

Thumbnail of user mattm523
1 review
0 helpful votes
June 20th, 2020

1st saber took bout month 2nd order strangely only took week n had my other 1st ordered empress 4 days later so was happy with manufacturering time love my customized dark dorinian warglaive sickest n most functional saber ive seen or handled it has emerald driver sound so its just bleeding dopeness and the Empress i like the high quality etchings and how both r usable weapons though mastery of each is its own task they R very beautiful obsidion enjoyable apmed up lil more on empress cuz of pommel style as claimed ultrasabers R definitely thee saber company 2 beat on our planet

Tip for consumers:
2 things 1st n most important make sure u order details r all perfectly set how u want them when u order cuz u may not b able contact them 2 make a modification 2 ur order good luck not ultrasabers fault just make sure u do ur research n put the correct info in cuz may be no changing it afterwards and secondly make sure if they have a promo like free saber 4 order over 300 u type the code in if u dont u wont get the item no matter what basically so its not automatically added put in the code or

Products used:
I bought the Empress and the dark dorinian plus a dark warglaive emitter 2 replace the standard dorinian emitter came out just beautiful plus very useable as long as ur not stupid with ur 500 dollar toys use medium force and will hold up good plus blades r cheap if an accidental break did occur dont see that happening often though i used the regular heavy grade blades also they dont cut back briteness so id always recommend heavy grade blade unless its just 4 a show piece

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Thumbnail of user richp393
1 review
0 helpful votes
September 18th, 2020

I absolutely love the lightsabers; the price is decent and they're very realistic. The only issue I have is that the colored disk that are for the white or silver blades are dull in color. They're not as vibrant as a one colored saber. Other than that, they're just awesome! As soon as I can, I'll be ordering more. It's official I'm hooked.

Thumbnail of user anthonyu13
Anthony U.
2 reviews
0 helpful votes
January 13th, 2020
Verified purchase

Shipping had to be changed to overnight cause they were behind on producing. One saber has screws continually come loose... lost pieces off one saber too... not happy with quality of materials on that one.. others, to include 4 mystery sabers are amazing.... I plan to order again

Thumbnail of user juana275
Juan A.
1 review
0 helpful votes
February 26th, 2020
Verified purchase

So excited for my first ultrasaber been waiting on this moment for years now. Just have to receive it to truly be in awe of the craftsmanship and expertise that goes into a one of a kind elegant weapon for a more civilized age.

Thumbnail of user truongn5
Truong N.
1 review
0 helpful votes
March 11th, 2020
Verified purchase

You got one (#*******) of my orders wrong. The "Dark Sentinel v5" was supposed to come with the 32" blade and NOT 36". The blade was supposed to be heavy grade. Whatever I got is not heavy grade. I tried to remove the blade with your hex key. It stripped the screw. I email Brent but he never replied. I will take the hilt to Ace Hardware to get this fixed. I'm afraid to send this back to you because I will never get it back. I tried to call you folks many times but no one ever picked up the phone. I have spent a lot of money but you provide no service.

ORDER #******* is just a 24" heavy grade blade. When am I going to get this? Don't tell me that it will take 4 weeks.

Thumbnail of user mohammade11
Mohammad E.
1 review
0 helpful votes
April 19th, 2020
Verified purchase

Everything was perfectly explained and shown. The method of customization was simple, thorough, and smooth. A lot of different and unique products to pick from, each able to be customized. The explanatory guides were excellent. Had a brilliant time shopping and customizing my saber!

Thumbnail of user shannonb1024
1 review
0 helpful votes
May 28th, 2022

Customer service is great and sabers are awesome. Never had a bad experience with any of their light sabers.

Products used:
Light saber

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Thumbnail of user marcusv71
1 review
0 helpful votes
September 23rd, 2022

You will not be disappointed with the feel of am ultra saber! Also super durable. Feel like a Jedi!

Thumbnail of user blueb27
1 review
0 helpful votes
August 13th, 2020

They Never Shipped My Order, they never replied to any of my messages or emails. I had to file a paypal dispute and they still did not respond and I eventually got my money back from Paypal on the last date of the dispute.

This is a shady company that is trying to scrape money from us and hold on to it as long as possible.

Thumbnail of user ivana176
1 review
0 helpful votes
July 10th, 2022

Very easy to shop around very different types of choices and the designs are so amazing I knew right away I wanted one.

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Thumbnail of user loum283
1 review
0 helpful votes
October 7th, 2022

Amazing! This is by far the most beautiful saber in my collection! The quality of the hilt and blade makes them great for show or play! Highly recommended!

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Thumbnail of user chrisd330
Chris D.
3 reviews
0 helpful votes
December 16th, 2019
Verified purchase

Amazing product. Great customer service. Fast delivery. The only negative thing I will say is that the Heavy Grade Ultra Edge Blades do wash out the colors more than I thought they would. Still a great product though and Ultra Sabers has earned my return business.

Thumbnail of user toml200
Tom L.
8 reviews
1 helpful vote
February 21st, 2020
Verified purchase

So far, so good. Having a good experience with ultra saber. Hope it continues. Excellent products, great customer service!

Thumbnail of user knightkarrj
KnightKarr J.
1 review
0 helpful votes
January 20th, 2020
Verified purchase

Absolutely love the product, great experience, fast delivery and for my very first ever sabre this is money well spent, great quality and craftsmanship, will be buying from again in the future

Thumbnail of user calebh74
Caleb H.
1 review
0 helpful votes
February 21st, 2020
Verified purchase

I've ordered a grab bag saber expecting it to be a mystery box saber instead haha, little disappointed in myself for messing something simple up but had to laugh and still really enjoyed the product as now I am buying a mystery box. Thank you for all the hardwork you all put into your craft.

Thumbnail of user kyley9
Kyle Y.
1 review
0 helpful votes
March 6th, 2020
Verified purchase

This was an awesome and super easy experience. I wasnt sure whether or not I wanted to do a star wars cosplay without a proper lightsaber. So I decided to get a mystery box saber and I instantly fell in love.

I love it so much in fact that I've got a prophecy v3 on the way. Except this ones got an obsidian v3 soundboard. And a FREE INITIATE SABER! Thanks ultrasabers.

Thumbnail of user christopherv161
Christopher V.
1 review
0 helpful votes
April 17th, 2020
Verified purchase

So far it's been amazing, yalls product is worth every penny. Love it and highly recommend it to all my friends.

Thumbnail of user andrewk148
Andrew K.
3 reviews
1 helpful vote
June 30th, 2020
Verified purchase

Very quick delivery! Great saber for the affordable price. Very sturdy but the sounds are a bit delayed and it doesn't detect it perfectly but it's an affordable saber, nothing from Vader's vault. Very happy with the product!

Thumbnail of user jonathanm673
2 reviews
0 helpful votes
September 29th, 2020

Awesome product with a chance to be upgraded. I got a $320 saber in a $75 mystery box! Thank you Ultrasabers!

Thumbnail of user curtism179
1 review
0 helpful votes
November 29th, 2020

Loved the saber! Arrived on time! Can't wait to buy more and give them to my friends! UltraSabers are the best!

Thumbnail of user ew36
E W.
1 review
0 helpful votes
July 7th, 2020
Verified purchase

Payment was promptly taken but product took over two months to receive. Took forever just to get company to respond to inquiries. I realize it's amidst a pandemic but then stop selling and over promising. Would not do business with again.

Thumbnail of user lucianor33
1 review
0 helpful votes
June 19th, 2022

Amazing service, great lightsaber, what else is there to say. I got the $75 mystery box and got an amazing saber!

Thumbnail of user victorb452
1 review
0 helpful votes
October 7th, 2022

I went to comic con and won a lightsaber! The crew were extremely nice and helpful. Can't wait to come back!

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Thumbnail of user charless1049
Charles S.
1 review
0 helpful votes
April 15th, 2020
Verified purchase

This is the second time I've ordered and would like tracking numbers for both please. This was an easy process I like it.

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From the business

Simply put, we make awesome lightsabers. The bottom line to Ultra Sabers is quality of product, affordability, and superb customer service.

Company Representative

Thumbnail of user emoryh12
Emory H.
Typically does not respond to reviews

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