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TravelUp has a rating of 4.5 stars from 9,076 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TravelUp most frequently mention great price, easy process, and cancellation policy. TravelUp ranks 4th among Discount Travel sites.
Proactively asks for customer feedback
This company responds to reviews on average within 6 days
Great. Always find the best price at Travel Up with clear descriptions of how many and what kind of beds are in each room!
Sad to say I would never use them again. I had to change the date within 72 hours because of a work meeting. When I tried to rebook our hotel, the price was now $900+ more for the same 7 days. I checked directly with the hotel and their rate was $560 less than Travel Up. I told Jacob to match it or cancel it. After a few more blah blah emails from Jacob, I finally got canceled. A rip off and not at all a nice experience.
So far so good. Once we check in I can provide more feedback on the overall experience with Travelup.
Good afternoon Julie,
Thank you for your amazing review!
We would love to hear more about your experience with us and we appreciate you taking the time to give us feedback.
Regards
TravelUp
Didn't recognize information for card, plus it gave the hotel a more higher rating that what it actually is.
It showed the lowest price for room stay when I researched it.
Good afternoon, Nathan,
We are sorry to learn about the challenges you faced online, due to the payment gateway.
In general, our inventory changes at a regular interval as the fares are dynamic in nature. The fare you were expecting must have been sold out during the processing of your booking, hence you were offered the updated fare as per real-time availability.
We hope you will give us another chance in the future to assist you better.
Regards,
TravelUp
I have booked through your site before and it is very user friendly. I also noticed that I can log in and pay my trips off ahead of schedule and that is very convenient for me instead of calling the hotel to do so. Thank you for that feature!
I used your site last summer and your rates are decent.
Not at this time
Good evening, Tynita,
We are grateful and do appreciate you taking the time to share your 5* reviews with us.
We are glad you enjoyed our product & services seamlessly.
Thank you for your compliment. Have a great evening ahead.
Regards,
TravelUp
Great service! This is my second time booking a hotel room, and it was a quick and easy process. Thank you!
Good afternoon Christopher,
We are grateful that you chose to give us a 5* rating with your valuable time.
Our team enjoys doing what they do because of customers like you. Your review has made our day.
Thank you for your compliment. Have a great day ahead.
Regards
TravelUp,
Great price and easy booking. Hoping check in is just as easy!
Good afternoon Melanie,
Thank you for the 5*review.
We are glad you liked our online booking procedure and found the price great and easy to use.
Thank you for your booking with us.
Regards
TravelUp,
Great easy to follow and will use this again! Great experience
Try something new
Good evening, Sherri,
Thank you for the 5*review.
We are glad you liked our online booking procedure and found the website simple and easy to use.
Thank you for booking with us.
Regards,
TravelUp
The service was fast and reliable and really easy and understandable to use. Highly recommend
Good evening, Mark,
Thank you for the 5*review.
We are glad you liked our online booking procedure and found the website simple and easy to use.
Thank you for your booking with us.
Regards,
TravelUp
Booking was fine. I hope the hotel is nice and that your service leads to a good experience.
The room rate was half of your competitors for the same hotel. (Dos Playas Faranda in Cancun)
Good evening, Derrek,
We are excited that you have had a great experience while booking your preferred property online. Our team works very hard to ensure we deliver our best services.
Your review has already made our day and we are glad that you enjoyed the amenities at the property.
Thank you for your compliment. Have a great evening ahead.
Regards,
TravelUp
Easy to do. Will recommend to others.
Good morning, Tommy,
Thank you for your 5-star rating. Your feedback is appreciated.
Thank you for your booking with us.
Regards,
TravelUp
Shopped around and travel up had best rates. Booking was easy lets hope no issues when we arrive!
Good morning Thomas,
Thank you for the 5*review.
We are glad you liked our online booking procedure and found the price great and easy to use.
Thank you for your booking with us.
Regards
TravelUp
So easy. So fast. Such a great deal on my hotel. That's all I need and want.
Good afternoon Wioleta,
Thank you for sharing your 4* review with our community.
Your feedback is important to us, and we will continue to strive for the same level of services in the future.
Hope to hear from you again about your upcoming trip.
Regards
TravelUp,
5*
Great Great
Good morning, Rui,
Thank you for the 5-star rating. We are here to serve you anytime.
Regards,
TravelUp
Good evening, Charles,
Thank you for the 5*review.
We are glad you liked our online booking procedure and found the website simple and easy to use.
Thank you for booking with us.
Regards,
TravelUp
Good evening, Hetal,
Thank you for sharing your 5* review with our community.
Your feedback is important to us, and we will continue to strive for the same level of services in the future.
Hope to hear from you again about your upcoming trip.
Regards,
TravelUp
Good evening, Renee,
We are excited that you have had a great experience while booking your preferred property online. Our team works very hard to ensure we deliver our best services.
Your review has already made our day and we are glad that you enjoyed the amenities at the property.
Thank you for your compliment. Have a great evening ahead.
Regards,
TravelUp
Good morning,
We are glad that our services have made your travel experience effortless.
Thank you for your 5* review & booking with Travel Up. We look forward to assisting you again soon.
Team Customer Relations.
Good morning,
Thank you for your 5* review and comments, we are glad to know that you liked our online booking procedure and found it easy.
We would love to assist you in future soon.
Team Customer Relations.
Good morning,
Thank you for acknowledging our service. We are looking to create more such feasible experiences for you ahead with the future bookings.
Team Customer Relations.
Good morning,
We are happy to know that you have had a great online experience. And on top of this you have gained a great price.
We thank you for choosing us as your preferred travel partner.
Team Customer Relations.
Good morning,
We are so pleased to hear that we were of great assistance and everything for your trip is organized.
Our team members will be pleased to hear of your 5* ratings and kind comments.
Thanks again for booking with us & we look forward to assisting you in the future.
Team Customer Relations.
Good morning,
Thank you for appreciating our service through the words of admiration. We are looking forward to helping you for your future bookings.
Team Customer Relations.
Gain trust and grow your business with customer reviews.
We have always used leading technologies to present a website that is friendly and easy to use for everyone and anyone – some may even say there’s 0% faff!
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region.
We’ve upped our travel game, up yours!
At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with.
We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
We are TravelUp, we started from humble beginnings in 2004 where we operated out of our CEO’s living room. Now, we welcome more than 650,000 customers per year and strive to fuel our passion of travel to inspire you to go on your dream holiday.
Good evening, Lakhwant,
We are excited that you have had a great experience while booking your preferred property online. Our team works very hard to ensure we deliver our best services.
Your review has already made our day and we are glad that you enjoyed the amenities at the property.
Thank you for your compliment. Have a great evening ahead.
Regards,
TravelUp