Title Nine

I'm a long-time customer, going back to the Frog Bra days and singing a holiday jingle when calling to place an order. I think their products have always been a bit too high priced and the shipping/returns lame, but their selection, the supportive sports bras they've carried, and the fact that they're independent and woman-founded have kept me coming back. Their customer service used to be good as well, but it's been in serious decline of late, to the point that I don't think I want to be their customer any longer. The examples are too numerous to mention, unfortunately. But they have introduced me to some great brands and I've started shopping directly from those brands, where they actually have customer service.

Ordered 9/17. Just got my second "delayed" email. First one said it would be delayed until 11/6, now another email delayed until 11/13. The sizes are inconsistent. Size XL fits in the tops I bought the first time and the second order XL was super ridiculously huge. They charge return shipping too. Not worth waiting 2 months for a $95 top that may or may not fit.

Find another vendor, there are plenty out there. Ordered two pair of shorts for a trip. Initially sent a UPS tracking number with expected delivery date of over a week ago. Then received a delayed shipment date, then received a notice that my order was transferred to USPS with unknown delivery date. I attempted to contact company via chat, redirected to email. Seriously people, get it together!

They charge a very significant fee to return items and don't allow for exchanges so you're just out...kept 12% of my money! There are plenty of other retailers to purchase active ware and I'd go there!

Titlenine boasts 360 day return policy but I am still waiting for credit from items returned over 2 months ago. Tracking verified the items were received by the company. They have not credited my visa. Feel totally cheated out of a put $600. They've lost my business.
Beware if you have to return anything to Titlenine.

I've tried in the last couple of years to buy clothing and I really want to support this business because first and foremost, it's run by women and they do a spectacular job curating their line of outdoor clothing but every time I've ordered the shipping is so slow and customer service is lacking.
I would say count on a minimum of 3 weeks to receive your item. For the price it's not worth it. I might shop this line if there was a store anywhere close to me but their online presence isn't meeting the standard it should.

Customer service is a little slow but good. There are limited sizes, limited colors and selection. I would stay away from the gift cards. The size you want or color will not be there when the gift card arrives. I think this is my last time buying from Title 9. I have spent thousands of dollars over the years for my wife's wardrobe but this year all that was left was extra small sizes. Really disappointed.

This company is so annoying. You get numerous e-mails a day and then you finally order and nothing. I have requested a ship date on my order two times in two weeks and have not received a reply. The order is over three weeks old. But I keep getting daily emails to buy from them, which I won't. You can't call or chat only send emails. Go to Athleta or Lulu their clothes are so better quality for the price (both of my orders shipped within days) stay away from TITLE NINE.

I recently purchase capris and a top which were both exactly what I hoped for but to big.
I needed to call customer service which like anything now days demands patience.
I want to give a shout out to my rep.(unfortunately I did not get her name) she was so kind, patient and so helpful. If my wait time was a reflection of how customers get treated- it was worth every minute. I very rarely do reviews but I felt this company deserved my time. I will definitely be a future customer. Thank you!

Just had to ask for a refund after shipment status hasn't updated in 2 weeks. This has happened multiple times with this store. Cute clothes but way too expensive unless you get things on sale and crappy shipment times to boot. They need to get organized!

Great, thicker fabric that washes very well. Yes, I throw them in the dryer. The pockets are a side slit, no zipper like the Original Dream Skort! This solid (I own in 4 colors) fits just slightly smaller and is barely 16"! I'm tall so I much prefer the Original Dream skort with zip pockets and an extra 1/2" in length! It does lay smooth!

I made two separate purchases from Title Nine during June 2020. It took weeks to receive the first order and I am still waiting on the second order. The tracking information on the items shows a date in the past for a delivery date. There is no one to take your call if you call customer service and it takes over a week tow get a response from customer service via e-mail which is the only way to contact them. The response was not even helpful. Other companies figured this out why can't Title Nine? I would take your business elsewhere! I will not order from them again!

I have supported this company for a long time but no longer will. I recently made a purchase and had to talk with three customer service people to get what should have been a very simple refund corrected. Not worth it to purchase from this company since their customer service is so poor. Most of the products on their site can be purchased elsewhere.

The swim top I wanted was out of stock
So they suggested a few similar ones
And they discussed the sizes and styles
With me. We ordered 4, one in 2 sizes.
One size fit on the best one and it was
Also on sale. It had the option for
Regular straps or cross, which I don't
Like. I need support and the light padding
Was perfect.
They make many suits for customers who
Can't wear skimpy bikinis. Cater to women
With active lifestyles or just swimming
Nearly impossible to find a top like this
And the shorts type bottom I already
Had is comfortable and dries quickly
Couldn't be happier

Ordered an item on Dec 12. Delivery promised by 9 pm on Dec 24. Come to find that Title Nine has delegated this to UPS, which has in turn delegated it to the Post Office, which most certainly does not deliver at 9 pm. Updated info states that the item will be delivered by 9 pm on Dec 27. Same problem, and nobody takes responsibility.

My order was shipped on May 26 and on June 2 I started to look for it. It went missing and I contacted Title Nine 4-5 times for assistance, but they do not answer their phone or respond to e-mails. Terrible customer service and I am frustrated and disappointed in them. I have been a customer for ever, but I won't be back.

Ordered a jog bra that was told was like their Athena bra which they do not have and received and it is nothing like the Athena. Sent 3 emails and no response, very poor customer service and return shipping prices astronomical! Unless you have something you know what you are getting and have liked, buyer beware as to return something is more work than anyone needs especially since these are high priced items to begin with, $69 for a jog bra and no customer service, really! They have lost a customer.

Ordered a package on 6/1. It never arrived and several emails to customer service went unanswered. They are not answering phones because of COVID so directed me to the "Live Chat" functionality. They were "unavailable" in the live chat which sent another email. Totally unacceptable Customer Service

I love the products they sell and am very disappointed that I will no longer be ordering from them. I placed an order a month ago, received confirmation email for all items ordered. 3 weeks later a package arrives with an item missing. The item wasn't on the packing slip so I check my confirmation again, and yep it's there. Go to the website check my order status, status is "closed". Call to find out what happened, no answer. Sent email, no response, did live "chat" and was told, so sorry we are out of that product. Sorry for the inconvenience. I get at least 3 emails a day from title nine selling products, but not one email explaining the item was not being shipped. I understand the item was sold out, but a courtesy email explaining this should have been sent.

I am so angry that title nine will not return emails or phone calls, and you cannot reach them during COVID. Why are they not working form home like all other vendors? I ordered an item at the beginning of May- and its June 1st, and I cannot track it- and they will not call back. I have asked by email about 12 times for someone to call- and to boot, I have been charged the full price! Highway robbery.

I purchased a shirt w/them & it was so unflattering. The price was expensive, too. The cost to send it back was a rip-off, too! And then don't get me started on how long it took to get the item back to them. When I contacted them after a couple of times w/no reply, they finally responded w/ it will be a few weeks to get your money back on your credit card. What a shi**y company! I would NEVER do business w/them again! This company SUCKS!

Really frustrated with this company. I have purchased about $500 worth of clothing and love my items but when I returned two items, I never received a refund. I contacted Title Nine twice and they said they refunded my credit card but they did not. I'm hoping to get it resolved but I should not have to spend this much time and aggravation.

Your products used to be good. Size not right, I also was charged $102.00, and was charged $7.50 to return item that said it was $89.00 and credited amount $81.00. Hello Amazon or any other place with free shipping and returns. So sad, really used to love your products.