Thermoworks

I initially discovered Thermoworks on a cooking website where their instant thermometer, the Thermapen One was reviewed. I decided to treat myself to one and was so impressed that I bought a second one for my daughter to use. Then, I decided to order another product, their ChefAlarm, a leave-in thermometer/timer. I bought it in February, but never tried to use it until May. When I removed it from the packaging and tried to turn it on, it wouldn't. I was so disappointed. The next morning, I sent an email to Customer Service. The gentleman and I exchanged about 3 emails and he told me just to toss the thermometer and he'd send me a new one. Sure enough, about three days later, I received the new, working thermometer in the mail. Each thermometer is carefully calibrated for accuracy to within a fractional degree. I am a forever customer now. Brilliant products and excellent customer service! Thank you!