Thai Airways

Try calling the contact center and see if anyone relies after 1 or 2 hours. Refunds are totally ignored and no one replies to emails. The worst company

Flew back from a dismal Milan, Malpensa airport on Thai airways TG 941 to Bangkok. (6 July). After a terrible premium economy FINNAIR experience I forfeited the return ticket and flew Thai. Unlike the former in simple economy you get a decent meal service DO NOT have to pay for snacks and beverages and staff are wonderful to all passengers. I hope that they keep up the standards. As many passengers know usually economy class passengers are poorly considered.

I had a business class flight scheduled on Dec 12 2022 … Manchester > Copenhagen -Bangkok and return flight Dec 27 2022 …

SAS Airlines left Manchester over an hour late.

When I arrived in Copenhagen to get the connecting flight for Bangkok we were 10 minutes too late and the flight had gone.

SAS Airlines provided me with a new itinerary the same day being … Copenhagen (SAS) > London (BA) > Dubai (EM) > Bangkok.

I returned from Copenhagen to London.

We were over 2 hours late leaving London,,

We arrived in Dubai late and was informed the flight had gone.

Emirates then informed me that I had to speak with Thai Air to get another flight issued.

I spent over an hour phoning Thai Air (BKK) with nobody picking up the phone.

I then spoke with Thai Air (Dubai) who informed me that they did not have any alternative flights and suggested that I buy a new ticket and then claim the funds back later.

I then paid £1279.43 for a Kuwaiti Airline flight out of Dubai > Kuwaiti > Bangkok...

Whilst in Dubai I checked with Kuwaiti Airlines regards my baggage and they informed me that it had not arrived from London and they would locate it and forward to my Bangkok address the following day.

My baggage never arrived despite me completing lost baggage forms at Thai Air Bangkok. BA (LHR) and SAS (Copenhagen. I arrived back home 28.12.2022.

Thai Air abandoned me in Dubai …

Good experiences flying to Europe and Asia economy - TG are still a genuine caring airline. Service is good and remains one of the best. Keep up the standards please!