TechInTheBasket

Since the refund process under standard warranty began 9 months ago the customer service team has been terrible. Long periods of no contact, vague descriptions of damage to void warranty and now I'm out of pocket £80 for a repair and a phone that I've recently been informed cannot be fixed. No response since to return my device or money. The deal may be good but be warned you run the risk of disastrous customer services should anything go wrong.
Full details:
TechInTheBasket offers as stated on its website a 12 month warranty on mobile phones.
Warranty | Techinthebasket.
It gives the following statement

"The TechInTheBasket standard warranty, once paid for,

Warrants the product to operate according to manufacturer's specifications for the period as stated above from the date of invoice.

For all products,

We will provide you with the respective warranty through our own company and restore the product back to manufacturer operational standard."

My handset, a Pixel 5A purchased in June of 2022 from TechInTheBasket experienced a fault in May 2021 which rendered the device inoperable. Without accidental or malicious damage the device stopped working and would not power on. It could not be forced to restart or operate but would alarm for 5 minute periods infrequently with no way to stop the device. It would not appear as a readable device when connect to a PC and had no response to charging when using the provided charger.

I informed TechInTheBasket and after some back and forth emails over a period of a month the device was sent to TechInTheBasket for repairs. The device, along with original box and charger where returned alongside pictures of the device in very good condition with no external damage demonstrating the device had been handled appropriately and in good use.

After 2 months of little response, which is completely unsatisfactory, I was informed in September that the motherboard had been artificially damaged and that I would be required to pay for repairs. The term artificial does not appear on their website and I would not be told any more details of the damage to indicate that I had caused it through improper use. I do not believe that TechInTheBasket provided sufficient proof to justify claims that it was not covered by warranty and that they were avoiding their responsibility to repair or replace the device.

TechInTheBasket continued to ignore my questions for further proof and would only accept money to repair the device. I paid the requested £80 on the 8th of October.

I received little to no communication over the next 2 months and after multiple requests for updates was informed on December the 18th that my device can not be repaired.

It is clear to me that TechInTheBasket has used email delay tactics and avoided fulfilling their contract obligations to follow the warranty that I purchased when purchasing the handset. They have deliberately dragged out email responses and refused to provide sufficient proof for damages when requested. They are now holding both my handset and the additional money I paid for it without providing a repair or replacement service. This in my mind equates to fraud or a scam.

Appalling communication and extremely poor customer service. No delivery information and then apparently 2 attempted deliveries by DPD which one of them mysteriously never appeared on our CCTV. Techinthebasket then requested the return to them of
My iPad without any notification to me. It took numerous emails to find when I would be refunded and still today 3 weeks after ordering they still have my money. I am told it will be 3-7 more working days before I am refunded. I would never use them again and wouldn't recommend to anyone!

Great price. Received item as described and earlier than expected. I've used this site a few times now and will continue to do so.

Avoid it if you can. Be aware if you want to return something that the company allegedly withholds 10% of your money.
It has not been written anywhere. Moreover, the received item even was not opened. While waiting for a week for the delivery, bought it somewhere else, and therefore do not needed anymore.
Generally, they are not happy if the subject "returns" is raised. It sounds like the company is very dishonest with customers.

Techinthebasket is a scam! They sell defective electronics, then do not honor their warranties. I purchased a phone from them. It was defective. I returned it for repair or replacement. It's now been several months. At one point, they tried to get me to give them more money to return it, but now they won't reply to my emails. Total scam!

Still waiting for a refund that was promised a month ago. I get the same excuses in every email… we have passed this on to our accountant/finance team. Someone will get back to you in 24/48 hours - they never do.
This company sells absolute rubbish and has horrific customer service! I'm still down £160 after being told a month ago that my refund had been processed and to allow 72 hours for it to show. Lies.
Avoid like the plague

As others have said, I was a little nervous given some of the bad reviews. But I wanted a particular mobile phone that's never been on sale natively in the UK and TechInTheBasket were one of the few people to offer to import it. They did a great job: it arrived after 2 weeks as stated, brand new, perfectly functional, with a UK power adapter bundled, and at a great price compared to other sellers.

Bought a new phone for nearly 950.00.
Paid 20 for rush delivery of 4 to 6 working days. 4 weeks later and no phone. They say DPD lost it and I would have to wait up to 30 days for an investigation. Beginning to suspect it was never sent, or someone working at DPD has a nice new Samsung. Opened a dispute with my credit card company and got my money back through the bank. AVOID THE BOTHER. PAY MORE AND BUY FROM A UK SELLER. 0 STARS!

Don't believe the positive reviews, this is FAKE!

On December 17 I ordered an iPhone SE for euro 384,98.
On December 23 I got the message that it could not be delivered.
And yes: here starts the whole process of automatically generated emails.
I received them in German, obviously translated by Google-translate as the use of language is really bad.
SO DO NOT MAKE THE MISTAKE I DID! THIS IS A SCAM.
I will report to the Dutch Police and the Dutch internet fraude department.

Outrages / AVOID
The worse customer service I have ever dealt with. Phone broke down after 1 month of usage, has taken them 2 months to take action (I was without the phone for 2 months), forced me to pay for parcel and repair. Phone broke down again 40 days after receiving it. Waiting week for response, just to be sent a video of the repair itself. There is 24 months warranty and the company is not willing to help. AVOID at any cost.

I really wish I'd read the Reviews BEFORE buying from this company
I bought a new OnePlus 10 from them, when it finally arrived (after about 10 days) it didn't work properly and had a defective Fingerprint Reader. I contacted TiTB (only possible via email) and then I spent 2+ weeks exchanging emails with them to try to get them to give me my money back!
All they offered was constant suggestions on how to "reset the phone", providing out of date information and completely ignoring my UK Consumer rights. In the end a contacted PayPal and got PayPal to claim the money back for me
If you're looking to use this company, don't be blinded by the cheap prices. What you get is poor quality imported products (my phone came with a foreign charger) and HORRIFIC Customer Service. You can't phone them, everything's done very email and takes 48 hours for any responses, oh and they just ignore UK Consumer law.
Avoid, avoid, avoid - you've been warned

Scam site. DO NOT USE. They set up two fake deliveries stating no-one was home, when there was on both occasions. DPD, the delivery company is impossible to reach after the first phone call. Techinthebasket do not respond to emails. They sent one email stating my funds would be refunded. That was a month ago. Complete sham site. DO NO USE. You have been warned.

We purchased apple ear buds and paid for an extended warranty. The warranty covered repair or replacement. They developed a fault and we returned them as instructed however Tech in the basket have refused to repair or replace them and have offered 50% of the purchase price.
We rejected their offer and now they are not replying to our emails.
The phone number listed is a mobile and no-one answers so that is a waste of time.
Such a shame for this company to get a poor review for something they could easily resolve

Be careful, don't waste your money. They are selling refurbished phones but advertising as new. After I returned my purchase, they are ignoring me for my refund.

Was going to buy the iPhone SE as it was £60 cheaper. Then I started reading the reviews and the information on their website.
They admit that they import from outside the UK and because of that they open the item to ensure it is ok. Well, sorry, but I would rather pay the extra than risk a phone that has been opened. Off to the Apple website for me.

ORD*******
Purchased Sony Xperia 1 IV XQ-CT72 5G 12GB/512GB Dual Sim - Purple 11th Jan. Chased delivery 17th. Arrived late Jan. Stopped working wouldn't turn on.
Reported problem 2nd May. Advised I go to a Mobile Repair Shop as their was a long wait.
Shop advised they couldn't fix the phone. Reported this to them. Advised I needed to return the phone.
They then asked for £70 as part of payment for the repair. After being advised they could fix the phone and no data would be lost. I was told the Motherboard had failed.
I was offered a lower spec refurbished phone.
I requested a full refund.
They advised they could return the phone and refund the £70 for the repair.
Again I requested the full refund and advised them that under the consumer protection act I'm entitled to a full refund. The phone was less than 4 months old.
I wrote a review on trip advisor. They replied advising that I would be contacted.
Still waiting!
This isn't a small amount of money. £791.99 plus £35.99 total £827.98 plus £70 for repair £897.98!
ORD*******.

Bough a phone in August 21 which developed a fault I January (maybe February). Contacted them to arrange warranty repair. I had to pay for the shipping myself which is bad as it is. They kept my phone for 2 months and sent it back to be with issues not resolved. They have not done anything to repair the issue. And phone came back with a tampared glass screen rotector broken. Now trying to contact them again but they are completely ignoring my emails. Very dodgy company. Do not purchase anything from them!

Just got scammed out of just over £400. I see lots of other users here getting the same template responses I got. Hopefully Paypal will assist in getting my money back.
This is not a company, it's a one-man operation,
Kei Chuen Lee, a fraudster.
He takes your money, gives you a fake delivery date and a fake tracking number. Makes up loads of bull$#*! stories about how they courier is holding your parcel for an unknown reason. AVOID THIS SCAMMER

DO NOT USE THIS COMPANY
They are thieves, they have taken my money and said that goods have been shipped and yet 15 days later still nothing they should have been with me within 6-8 days as stated on the website. And despite trying to contact them all you get is emails saying wait. It is a total rip off and I have had to involve my credit card company to try to get my money back. Steer welll clear and use a reputable company and pay that little bit extra I will in future.

Purchased a xiaomi lite, 3 months old black screen intermittent, can't recieve or recieve emails, contacted them several times they asked for pictures of the box serial number, pictures of the phone front and back.
Still nothing, my wife is a cancer patient and a phone is very important, for which they have been informed of this!
Also no email can be sent or recieved.
I am dealing with a solicitor at present which heavenly relies on emails.
It a utter joke and not what they put out in their information it doesn't stop here.
Not good practice this phone is not fit for purpose that's the law.
Obviously trying their luck.
But with the wrong person as I deal in law
Don't buy from this company.
Mr d stoker.

My Samsung A51 suddenly stopped working and just had a blank screen. I contacted 'Techinthebasket' and was told that the phone was still under I should send phone details and photos/video of phone.
I did this and from that moment onward there was no warranty help or communication at all for a few months. I then wrote again and they simply told me to go to Samsung and take it up with them. As the retailer of the Phone they have a legal obligation to sort this out themselves. They have not!
Beware of the FALSE 24 Month warranty offer on there website, they do not honor this and this company is based in Hong Kong. Buyer beware.

First, think 100 times whether it is worth saving!
Galaxy Watch 4, GPS stopped working! After talking with support, they offered to send them a watch for a test. Since the warranty period has not yet expired. After 1 month of testing, the store admitted that the watch was defective and could not be repaired and offered me a replacement, to send the same watch.
I agreed. The watch was sent, BUT in an open box and used. There are signs of wearing on the strap and scratches inside the strap holder. I wrote to support and attached a photo. The store is no longer in contact! Terrible service! I do not recommend ordering!

Bought new Phone from this site, I received old used phone, demiged Package, opened Folie and all that after long time of waiting to receive the order.
The customer support is useless, they send the same msg every time ensuring they send new items, and saying I can return the product, but never actually sending return label, or Adresse or Garantie that i'll get my money back...
Don't buy anything from them...