• Swagbucks

2022 SITEJABBER AWARD

Swagbucks

Overview

Swagbucks has a rating of 3.3 stars from 9,053 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swagbucks most frequently mention gift cards, extra money, and great way. Swagbucks ranks 2nd among Free Stuff sites.

  • Service
    311
  • Value
    309
  • Shipping
    209
  • Returns
    171
  • Quality
    283

This company does not typically respond to reviews

Positive reviews (last 12 months): 5%
Positive
1
Neutral
0
Negative
19
321
See all photos

What reviewers want you to know

Positive highlights

  • I been a member not too long and everything here is fun to earn SB to redeem for free gift cards.
  • It's a great site has always gave me my gift cards when I redeem my swag bucks for gift cards.
  • 2022 Customer Choice Winner

Critical highlights

  • Now suddenly they have banned me from doing their Gold Surveys.
  • Their customer support is nothing but easy automatic messages.
How would you rate Swagbucks?
Top Positive Review

“Appreciated for dedication and commitment over the years”

Joseph A.
8/30/23

Appreciated for dedication and commitment over the years. Swagbucks has been there for me, the best online earning sites I've ever seen. With different ways to earn Swagbucks and later convert them to actual cash ranging from answering surveys, playing games, shopping etc. Swagbucks is the best, I've personally had fun using this website and I can encourage others to make use of it too. And you can redeem rewards via PayPal, gift cards, coupons and other convenient means.

Top Critical Review

“Swagbucks.com is definitely a scam”

Lorenzo R.
3/30/24

A lot of big brands here have a low trust score and thats natural because customers usually leave a review when they are disappointed about the product they purchased or used. So I can't understand why 30000 reviewers would praise Swagbucks because they are "earning" one dollar a month for spending endless hours of their precious time to answer to hundreds of surveys. Unless they are chatbots. Me too, I have answered some surveys and only after completing them I was informed that I was not worth that 1 cent for my time. There was an offer to download the Monopoly Go App and earn 30 USD by completing level 101 within 30 days. I did that in 16 days and guess what? They tracked until level 71. I emailed them before the deadline about this issue, and guess what? They never replied. Swagbucks.com is definitely one of the biggest scammers and fraudsters online, so just don't waste your precious time for them. They make money thanks to you and they laugh at you.

Reviews (9,053)

Rating

Timeframe

Other

Reviews that mention popular keywords

gift cards (3311) swag bucks (301) customer service (231) fun way (193) spending money (151) gold surveys (34) customer support (34)
Thumbnail of user l.ravipinto
1 review
1 helpful vote
March 30th, 2024

A lot of big brands here have a low trust score and thats natural because customers usually leave a review when they are disappointed about the product they purchased or used. So I can't understand why ******* reviewers would praise Swagbucks because they are "earning" one dollar a month for spending endless hours of their precious time to answer to hundreds of surveys. Unless they are chatbots. Me too, I have answered some surveys and only after completing them I was informed that I was not worth that 1 cent for my time. There was an offer to download the Monopoly Go App and earn 30 USD by completing level 101 within 30 days. I did that in 16 days and guess what? They tracked until level 71. I emailed them before the deadline about this issue, and guess what? They never replied. Swagbucks.com is definitely one of the biggest scammers and fraudsters online, so just don't waste your precious time for them. They make money thanks to you and they laugh at you.

Thumbnail of user kentw137
5 reviews
1 helpful vote
November 8th, 2023

I recently tried to sign up to Swagbucks, but encountered a technical error that prevented me from logging in. This was extremely frustrating, as I had been looking forward to using the platform and the rewards it offers. I tried multiple times to get the login page to work, but to no avail. As such, I wouldn't recommend Swagbucks to anyone who wants an easy online experience.

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Thumbnail of user cynthiam2470
6 reviews
2 helpful votes
January 9th, 2024

They are slow and completely unresponsive. I am still looking for 7,500 Swagbucks that should have been rewarded in December. I even went to MonopolyGo Customer Support to provide a date of when I reached the level to receive said points. Attached it to my ticket and have heard nothing. It's funny how they go ghost when they need to payout the large amount of Swagbucks.

Thumbnail of user loann22
2 reviews
1 helpful vote
January 18th, 2024

I stopped using Swagbucks when they stopped tracking my play like many other people and they stopped giving me credit when I contacted help desk. I thought I would give it another chance, but this time I didn't receive a credit in the middle of 2 others so surely they couldn't deny that I had earned the credit when I earned it for reaching a lower level and a higher level so the in between should be automatic. Nope. They still said there was no proof that I had earned the credit.

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Thumbnail of user natashat46
2 reviews
0 helpful votes
November 20th, 2019

There are a few opportunities to earn money through this website, but as a casual user, it has taken me nearly a month to make $25. I feel that the consumer's information should be worth a bit more than this.

Thumbnail of user michaelc9769
1 review
2 helpful votes
March 2nd, 2024

On 01/24/24, I completed an offer from Swagbucks.com (Prodege LLC) to reach "Board 101" in the game "Monopoly Go" by 01/30/24 for a payment of $160.00. It was a difficult level to reach and, since Swagbucks had honored their offer in paying the much smaller amounts for reaching earlier board levels ($1, $2, $5, $15, and $35), I believed that they would also honor the major payoff of $160 for Board 101 and spent a good deal on "in-game purchases" in order to reach that board before my deadline, calculating that I would still come out ahead. When I reached Board 101, however, they did not credit me as they had for the earlier token-amounts. I submitted Ticket #******* on 01/25/24 explaining the problem, including screenshot proof of the offer and my completion of the required level. On 01/30/24, Swagbucks credited me $50.00 for reaching Board 101. I immediately responded to let them know that the amount was incorrect, it should have been $160.00, not $50. They replied that the amount was based on the ticket I had submitted and that "if the amount is incorrect, please reply to this message and let me know as soon as possible." I did so, again including a screenshot of the offer I completed with a promised payment of $160.00. They replied with exactly the same email, ignoring that I had just told them that the amount was incorrect and again telling me to let them know if the amount was incorrect, so I let them know again. This continued almost daily for five weeks, my telling them and providing proof that the amount was incorrect, them replying with the same response telling me to just let them know if the amount was incorrect, until I finally got it through my head that they had no intention of honoring their offer and were letting me know with sneering contempt that I could do nothing about it.

Service
Value
Thumbnail of user nickn680
1 review
4 helpful votes
October 30th, 2023

I am a long time member of over 2 years and have used thier site everyday during that time so im very disappointed that when I provided proof of survey completion they did not take the time to look into it they just gave me a boiler plate answer and said if the survey companies don't want to pay too bad instead of recognizing thier was a mistake and fixing it. For whatever reason thier were issues over the weekend with survey payouts even though you completed the survey in full so I took screenshots as proof amd provided them so they could look into it and instead I got 4 copy and pasted email messages saying that if survey companies refuse to pay then too bad even though in the past they woukd investigate and give you the payout that was not rewarded. Terrible customer service and support in my opinion.

Thumbnail of user evabb
1 review
0 helpful votes
December 14th, 2019

I do this on my down time. Not something to make you rich but not your bored... why not. It does take a while to reach enough points to make redeem them for gift cards.

Thumbnail of user sierrabroseker1359
1 review
0 helpful votes
December 29th, 2023

I have been playing a game that I would never play outside of this website. I have had so many issues with this website it's unreal. At first my phone didn't work and it said my phone was a VOIP/Pre-paid (untrue). Which in turn meant I had to wait awhile for them to fix that, cause you need your phone to view your progress and download games.
Second issue arises, my game isn't tracking at all. I downloaded it from the link and everything. I put a ticket it and they couldn't even honor it. I'm owed about $30. They "can't track it" which is complete BS considering my phone had issues prior, so you can't even credit what I'm owed? I have all the receipts of the text with the link. The days I completed whatever task I needed to earn swag bucks. Their customer service is slow & they can't even honor anything. Go anywhere else but swagbucks.

Tip for consumers:
Go any other site but swagbucks.

Products used:
Swagbucks isn’t a product, it’s a site where you can do surveys or game for money.

Service
Value
Thumbnail of user stevem3455
1 review
3 helpful votes
December 6th, 2023

After investing so much of my time participating their surveys, then one day, I was informed that they have deactivated my account due to violation of the Terms of Use.
I was completely puzzled as I have participated the surveys with honesty & integrity. Many times, I inquired for clarification as to which Terms of Use have I broken. They would not answer my question and repeatedly dodged the question and provided the same boiler-plate response that the Terms of Use was violated.
It's sad that I have wasted so much of my time supporting their surveys and basically lost all my hard earned points due to their wrong accusations.

Thumbnail of user heatherd582
1 review
19 helpful votes
October 30th, 2021

I've had Swagbucks for some time and have a very small balance. I used their link to open up a chime account then I would receive ******* SB. I did get the SB although it felt delayed. However, when I went to redeem them they locked me out of my account. I requested customer support through their website. It says normally 10 business days so I am waiting for a reply. This makes it appear they dont want to pay out.

Service
Value
Thumbnail of user jonathanb891
1 review
20 helpful votes
April 22nd, 2021

I've been a Swagbucks contributor for a long time now. It hasn't been perfect, but issues are to be expected from time to time in any business. I'm a generally patient and understanding guy, but a recent experience has me bristling mad. Basically, Swagbucks advertised an 11,000 SB bonus during a period where extra points would be applied to completed surveys. I completed the survey in a timely manner, as quickly as the content would allow, and gave very thorough feedback about the products. I received the initial payout without issue, but when it came to the bonus amount, Swagbucks claimed that, because the survey results were credited too late, I had missed the bonus points window. Excuse me? I have literally no control over when points are credited. That's the website's job. So because of something *Swagbucks* did, *Swagbucks* penalized ME. That's like punching someone and then blaming them for getting punched. Their 'apology' was a non-apology at best and passive-aggressive at worst. Be aware that any payout that could be considered 'large' - like this one - can conveniently 'disappear' when they don't feel like honoring it. SO disappointed in them.

Tip for consumers:
If you see a big payout promised, be careful. It could very well be a lie.

Products used:
I fully and actively participated in a product survey.

Service
Thumbnail of user saundrar38
3 reviews
4 helpful votes
August 20th, 2023

Swagbucks drags their feet paying out rewards. Even PayPal, which I get paid in an hour or less on any other site is a week at best. Many of their questions make me worry about identity theft, who do you bank with, what credit cards do you have, one asked for Vin# for vehicle? Obv skip these surveys but be wary, and prepared once you make about $30 in a week to be kicked out of most surveys you try...SMH

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Thumbnail of user darylc104
1 review
9 helpful votes
June 12th, 2022

I spent countless hours playing a game on their site acheiving the level required to obtain the SB offered only to be told my information wasn't tracked? I have NEVER had this happen before, my behaviors didn't change and I provided proof but was denied anyway. This lowers my trust in their site and I will no longer be using it. They say it isn't their issue to fix even when proof is provided. Be wary!

Thumbnail of user amberg356
1 review
22 helpful votes
August 19th, 2021

When I had first started swagbucks, I was quickly banned and reached out to support. I was told that my account was reactivated but when I try logging in, I keep getting a message saying that I am an inactive member. I have no idea why support doesn't seem to really do anything.

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Thumbnail of user normano11
1 review
0 helpful votes
December 8th, 2019

Spend a few minutes per day and earn rewards. This is fun. Rewards are generous and easy to earn. You have got to try it.

Thumbnail of user barryg100
4 reviews
14 helpful votes
July 28th, 2023

For 3 days I am waiting to get paid via paypal. Other sites pay me instantly which is the norm for surveys right now. People who do this need their money immediately and will not work with a site who thinks they can hang onto it for awhile and expect the same people to continue to use their site. I'm owed $10 7/24, $10 7/25, $10 7/27

Service
Thumbnail of user tiar85
1 review
11 helpful votes
February 7th, 2022

I spent 50 to 60 hours accumulating rewards but then when it came time for them to pay me, they claimed my survey answers were not 100% honest. ( which is a big fat lie) PLUS now my email is getting bombarded with spam emails!
Thanks Swagbucks, for cheating me out of a good chunk of money & for wasting my time, & for filling my inbox with Spam.
PS. Even if they would have paid me for what they owe me, I'd be working for less than $1 per hour. Do U know anyone who will work for that amount? I don't!

Thumbnail of user melanien38
1 review
6 helpful votes
July 23rd, 2019

Swagbucks used to have great videos that were just fun to watch.
Now they have taken away most of the cooking, finance, travel and pet videos.
The bulk of the videos are now Editors Choice, which means they will have some
Far left content mixed in even if you think you chose one without. I have used
Sb for years but I am ready to cash out and quot if things don't change. It isn't
The place for political views unless the video is titled as such!

Thumbnail of user maureenb479
1 review
1 helpful vote
August 14th, 2022

I thought they were for real until I earned over $25 (which they have never paid me), and they they cut me off with some excuse of not conforming to their rules (of which I am entirely unaware) and they will not explain. I have responded to their emails and I get robotic responses and can't get a real person to answer me as to why. Proceed at your won expense!

Thumbnail of user bridgetr138
1 review
10 helpful votes
January 20th, 2023

Interesting how I had no issues with Swagbucks until I tried to cash out. Then suddenly they could not verify my identity. When I contacted them I was told they could not help me unless I provided a government issued ID to them. In the age of identity theft and scams, this seemed to me to be an outrageous request. I asked if there was not some other way- email, text to verify and the response was they could not help me unless I provided that information. I will surrender the $ rather than comply with this unreasonable request. Beware!

Products used:
Survey taking

Service
Value
Quality
Thumbnail of user darkm7
1 review
6 helpful votes
July 9th, 2023

What a con game this is. Don't get suckered into this cesspool of liars, con artists, and scammers. The turds that run this sideshow should find other jobs! Like following elephants with a shovel! And to these barfbrains I say this: May a toothless yak gnaw on your grandma's wheat thins!

Tip for consumers:
To stay away!

Products used:
survey taking

Service
Value
Shipping
Returns
Quality
Thumbnail of user coleh128
1 review
2 helpful votes
September 27th, 2023

Swagbucks is the big thief ever when i signed up they let me took surveys then they close my account taking my money without clear explanation and they sent the same message they sent to my friends.
They let me take surveys then close the account and took my money.
Do not sign up in swagbucks.

Thumbnail of user lindal2819
2 reviews
2 helpful votes
March 15th, 2022

I used to get my gift cards as soon as I paid with my SB, but now I am not getting the 3 I have ordered in 1.5 month. I get the runaround every time I inquire about them. L do what they tell me to do wit no luck. I have been with them for many years and no problem. I earned $75 worth of gift cards that I am not getting. Not right. Up to this point I said nothing but good things about them.

Thumbnail of user noobpker1900
1 review
1 helpful vote
September 12th, 2023

I completed a multi step survey and didn't get credited over $129 and support is useless and misunderstands everything I saw apparenty and I had back and forth for weeks and then some final message saying it was decided for good. I provided everything that showed my progress and screenshots of the transactions I made and they kept acting like that wasn't any sort of proof even with it right there in their face. Would then give a list of multiple different reasons why it wasn't credited none which applied to me and would never give an exact answer because I did everything right. I had been a member for over 9 months and earned over 150,000 points and was a pretty high rank able to do up to 5 gift card instant transactions a month. I recommend you also contact Prodege who owns Swagbucks and email them or try calling and leaving a message because nobody answers along with messaging people on LinkedIn who work for either company and the messaging them. Going to produce a lengthy video about them although it probably won't do anything though. Prodege in 2020 had over $200 million in revenue and Swagbucks along with other sites they own are massive revenue generators for them so when someone does everything by the book and doesn't get credited don't let them convince you they are just some small-medium size company. They also work with major companies like Disney and other massive companies Prodege LLC does/did marketeering for them. They clearly don't really care or else their ratings on every rating site wouldn't be so poor. I encourage everyone to spread the word and to produce videos and do whatever they can.

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Swagbucks S.
Typically does not respond to reviews

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