SuperRewards

I'm a developer and still waiting for them to pay me my earnings.
It's been weeks, months.
After contacting them I was asked to confirm my PayPal information and test payment screenshot.
Been waiting since.
Will update this review once something happens..

SuperRewards customer service is incredibly slow and inefficient, even when you provide them with proof of offer completion. They always seem to come back and ask for more information rather than solving the issue. Three of my offers were completed with charges to my account, yet no rewards. I have grown tired of playing games with customer service. It has been days. Occasionally I will get a message back asking for something. Upon providing what they need, I will then be ignored for the remainder of the day. I just want to be awarded for the money I spent of the offers.

Original Review (1/5): I have an account with SuperRewards through IMVU as on option to receive free credits with offers and watching videos. Very rarely am I able to receive the credits owed when completing the tasks.

This last time, I decided to contact Customer Service to right the wrong for the missing credits. They were prompt in responding and once I provided screenshot proof of completing the tasks required for the offer, they told me I had been credited.

This was 6 days ago. For 5 different offers/tasks.

I questioned where the credits were since I have no proof of them being given. Within minutes they provide a transaction ID. This ID is nowhere to be found in my balance.

I wait a few days, believing that perhaps transactions are delayed. And still nothing.

I write today and within minutes they respond yet again, simply stating the transaction ID. That still does not exist.

I don't feel like a valued customer at all. And I have yet to receive the credits they owe me.

Update 11/02/2015 (4/5): After creating this review I was contacted by another Customer Service Rep to right the situation. He has had to contact IMVU's staff to manually apply the missing amounts to my account. To date, I am still having issues with new offers not being rewarded, but they have been assisting me a great deal in retrieving the amount owed.

Update 03/06/2016 (4/5): Whatever was keeping me from receiving the credits has finally been resolved. Credits appear automatically upon offer completion as it should.

Update 12/12/2016 (1/5): Inconsistent Customer Service. For the past few days, my tickets have been looked at at closed without so much of a reply. They are refusing to grant me credit for offers I have completed and have clear proof for. Not impressed. Treated like I am not worth their time. I don't feel like a valued customer at all.

Everything that Echo T has said in her first review, i have suffered with. The only difference we have is that I have waited for 5 days and she waited for 6 and that this is for 2 different offers rather than 5. Both offer types say 'awarded', one of the statuses says 'Awarded by Customer Service' and the other just says 'Awarded'.