Summit Racing

You can't understand or use their online store, and it's super expensive. Not happy with the service or quality of merchandise.

Their Beat A Price Guarantee is a lie. They do anything to get out of it. I have spent thousands here over the years for them to not match, or beat by a penny, an identical item from a competitor by $25.
SAME ITEM WITH SAME UPC CODE.
Wow...please go support a small business

We have used Summit for several years- their service is definitely down lately. The last 2 orders placed did not get shipped as we were told- we had to call to see about them.

Tried to have a price match done, Summit said the competitors item was out of stock.
Found a competitor who had the item in stock, Summit matched their price, but the item was out of stock for Summit, when it showed it was on stock, I received an email saying delivery date would tentatively be Sept 15. Over two weeks out? Shameless, looks like Jegs or Amazon will ge the go to for orders.

Clutch went out in my 07 rx-8. I called ACT to purchase a clutch and they advised me to purchase from Summit as they were cheaper than buying from ACT directly. I thanked them, and then called Summit Racing. After speaking to their salesman James, he informed me not only did they have the part in stock, but if I placed the order before 10 pm that my order would be shipped that day. I went online later that night to purchase it, WHICH ALSO SAID IT WAS IN STOCK, and would take 3-5 business days to ship. I placed the order, 5 days later, no email ever received, I checked my order status to see where it was at. It still said estimated shipping 3-5 days. I contacted customer service, and after 15 minutes was told that it wouldn't be expected to ship until the week of Feb 5th. Even tho I placed the order Dec 26th. I was stuck out of state, missed christmas and new years with my family, and summit does not care about their customer. They told me they would cancel the order and I would receive my refund in 3-5 days. 4 days later I checked on where my refund was, and they told me I needed to WAIT FOR ACT TO CANCEL THE ORDER. Summit stated if ACT doesn't cancel the order, then I would have to pay full price, wait until the part ships, then return it myself because, "We'd have to eat the money if they shipped it to us" quote from Customer service manager Zak. This company would rather the customer get bent over and rammed from behind then to give you your product or your money. I have never ordered a part from here, and never will again, and will continue to advise others to avoid this company.

I have a 94. Ford F-350 four-wheel drive. ZF5 transmission.
The first one they sent me did not have reverse.
The second one they sent me. Had a cracked case.
The third one they sent me did not have second.
The fourth one they sent me did not have second.
I had two different professional mechanics install it.
I'm out the installation fee times 4.
I have a truck that does not have second. Please stay away. Please do not waste your time. Go somewhere else.

They have product for sale that's supposed ship within 10 days or so. It took 6 MONTHS to get this! Then they lost it as soon as it was in their hands from the supplier. They had to have it shipped again from supplier and when I received it it was the wrong quantity of product! Are you kidding me? I won't even bother taking this further.

When I emailed a specialist for my engine rebuild, the response I got took 3 days. The reply was cold, short and offer no insight. The replies always took 2 days each plus they would only answer some of the questions asked, meaning I would have to wait 2 more days when I asked again. Currently my order label was created and awaiting pickup by the carrier for the last 5 days. So I'll have to wait 2 more days to get a reply. Calling took 45 minutes on the phone and was even less friendly.
Also, promo code did not work and by the time they replied it would have expired.
I wish I has chosen Jegs instead

Horrible Customer Service By Summit Racing!
I have purchased three of the K&N Blackhawk Cold Air Intake system from Summit Racing. When I called Summit Racing about the tube having a manufactures defect, I was told that I didn't know what I was doing, He then put me on hold, to come back and tell me that the air flow sensor can be installed upside down. I explained that it can't be upside down and that the flange was welded upside down, and that I need a replacement. NOPE! That is what I was told. Call K&N and they will explain to you that that it can be upside down... I called K&N 3 days later (I'm busy), the K&N representative instantly knew what I was talking about, asked if I had the K&N box that was delivered, I said yes, he asked for me to read him some of the manufactures details from that box, and he said, we will send you a replacement tube, should arrive in 7-10 days... No worries about the shipping time, I appreciate the quality customer service and respectful manner in which this representative handled the situation. Summit Racing will sell you the same thing that you can purchase elsewhere, and will not help you past that point. They take your money, send you whatever, and then you are on your own from there... I will not buy from them again.

Ordered a part online. Realized it was the wrong part with a few minutes. Tried to cancel it online wouldn't allow me. Called the customer service department and she said no problem order is canceled be back on my card in 4 to 5 days... 12 hours later 11:59 pm I get an email from summit racing saying my part has shipped overnight shipping be here tomorrow. Called customer service its midnight they are closed. Robot system says parts shipped can not cancel 30% restocking fee and I have to pay shipping back to summit...

Been ordering parts from Summit for some time but now it seems they are to big to take care of small customers. Ordered a clutch kit for a 1956 ford fairlane and the clutch release bearing is to small which all come in a kit. I talked to a Roger person and only got back talk and no answer to my question only that he told me how long he worked for his company. Waited 4 days and still no answer, done with ordering parts from summit until they hire someone who searches for the part problem and not his life story. Their are better parts companies out there and looking at reviews helps some what.

Summit racing is horrible any more. Ever since they relocated their headquarters to Texas; nothing is in stock, items are discontinued, but yet still In the catalog. Costumer service is awful! Good luck if you have a problem with a order...So sad, the place was top notch at one point...

Ordered a truck wheel from Summit on 06/19/23. After almost a month and no wheel, sent an email asking about shipping status. Summit's reply was the wheel would ship by 10/30/23. Three more months! Asked Summit to cancel the order and refund my payment. Now waiting for refund. Hope that doesn't take three months!

Summit racing is a horrible company. Lack luster knowledge, incompetent at best with a complete lack of empathy to do the right thing when it's there fault. I could go on and on about various " cutomer service reps " and upper management just be warned they smile while taking your money and run when you make them aware of there incompetence. I wouldn't even give them a star if I didn't have to. Too many other companies out there to do business with to sit here and take it up the wazoo.

Very impressed with customer service. Been buying parts here for years. First time I've had and issue with product damage In shipping. Called, explained. They sent me a new one.

Got my part number off the website, ordered, shipped wrong part, Called to notify, Dude on phone was helpful, sharp, knew his job and got things quickly resolved... I'll know for sure when I receive the proper order... I will re post either way in a few weeks... dc mcgill

I'm not sure who's At fault, Ratech for terrible packaging or Summit for allowing it. Got a box of carrier bearings, Ratech 308tkt, all just loosely tossed in the box and looking used with grit and grease. Timken always boxes their stuff so why weren't these? Replacement kit was exactly the same thing. No Excuse.

Bought engine and after running it, engine had a couple leaks. Summit says only internal parts are warrantied so I have to eat cost of fixing leaks. No quality if they can't build engines that won't leak.

I was totally frustrated with trying to find some particular Parts, head called every shop in town and probably half the website shops, with no luck.
Spoke to Don at SUMMIT RACING for approximately 20 minutes. Words just can't convey the amount of satisfaction that I received.
Don was very professional, courteous, and most importantly, very knowledgeable which made the whole process very easy. I will definitely be using Summit for any of my additional Automotive part needs.

Ordered over two handfuls of times and there were shipping issues with every order. One order had to be placed 3 different times and STILL, the products were never delivered correctly. Their website is flawed, emails for inquiries cannot be submitted as the submit button is disabled, leaving messenger as the only viable option for international consumers.

Moreover, general information such as address cannot be easily updated for international consumers for some odd reason... adding to their shipping woes. Customer service did not take the time to check on shipment even when tracking ID was attached in the opening line of my message, resulting in continuously repeated answers which are rude, unhelpful and downright arrogant. Until i showed screenshots of the fedex tracking, progress was made by customer service...

Currently waiting for the item to be returned ALL THE WAY back to Summit Racing in the USA, I thing I've had to do over 3 times now.

AVOID IF YOURE INTERNATIONAL.

I bought parts from, Summit Racing and they gave me refund and treated me right! I'm happy with, Summit Racing and will continue to do business with, Summit Racing, James Pepper

The worst company I've ever had to deal with. Not only did they send the wrong part they tried to say they never received the part I had to send back. When they realized I had the tracking and told them even what time they receive it back after that they sent email saying 104.00 would go back on my card not the 117.00 I paid them. Very unprofessional and poor customer service. Never ever trust this company. Over priced and very dishonest. Fair warning folks!

Placed over phone order for #69-230. It stated complete kit. Opened box to discover kit was missing gaskets, contacted summit to be treated with disrespect and harsh accusations making me feel like I was not telling the truth. Requested a return label only to be given a difficult time. I feel that they will deduct the gasket amount from my return even though I never received it in the kit. Summitracing has become a very dishonest and disrespectful place to shop. I am out $30 out of pocket. That's how they make their money. So for now Go Jegs thank you