Stay away from this business, their customer service is horrendous. Ordered a Swimsuit and first had to pay £7 delivery, which is already high, and then they wouldn't give me a refund. They 'offered' me a 20% refund and keep the Swimsuit but the point was, I didn't want the Swimsuit! I wanted my money back. After 2 weeks of arguing and 3 requests for their complaints procedure (which I still don't have), they've offered me £6 refund on a £25 item... They're a disgrace. Their website states you can return items but this is a lie. Do not buy from them.
I ordered three swimsuits through Modi lily and summer vii sent them to me and the suits came and all had cheap, not firm, elastic around the legs and cheap cups for the bust.
I complained and they said they would send three others free of charge. I ordered and have heard nothing more.
Most disappointed and will not ever order through them again or any other swimsuit company on line.
Tip for consumers:
You do not get what you see.
I ordered a one piece swimsuit in the size I always wear (12). It is so small, a child could wear it. I contacted the company for return/refund information and this is the answer I received:
"Dear Customer,
Thanks for contacting us and sorry for keeping you waiting.
We are very sorry about the problem of the item and all the inconvenience caused. We have to tell you that the return shipping fee would be more expensive than the price of the item itself as our warehouse is in China.
Would it be possible to provide you a discount code if you want to purchase another suitable size or partial refund you as $5 to make up for this? (20% discount code: VVTK)
It will save a lot of time and money and do not need to return the items to us in this case. You could choose to keep the items or give others as a gift. Of course, if you insist on returning the product to get a refund, we also support it. This is just a solution."
Stay away from this company!
I would never ever buy from this company again, they messed me around, telling me order was out of stock, wouldn't give me a refund, then after a couple of weeks my order was on its way, after so many emails to them
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