Sublet.com has a rating of 2.0 stars from 50 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Sublet.com most frequently mention credit card problems. Sublet.com ranks 283rd among Apartment Rental sites.
This company does not typically respond to reviews
Diane at Sublet.com returned my calls and she followed up with my complaints. She did a good job to maintain future relations so I will post rental properties with them again.in future.
The last few weeks have been spent looking at listings as a prospective tenant. Now that I'm ready, I signed up just now for a free profile thinking that I could send messages to landlords, but every attempt was blocked by a pop-up telling me I have to pay for a membership to do this. I understand requiring landlords to pay to advertise their properties... but tenants? That's crazy. All my time searching on here has been wasted.
The last few weeks have been spent looking at listings as a prospective tenant. Now that I'm ready, I signed up just now for a free profile thinking that I could send messages to landlords, but every attempt was blocked by a pop-up telling me I have to pay for a membership to do this.
I understand requiring landlords to pay to advertise their properties... but tenants? That's crazy. All my time searching on here has been wasted.
This company is absolutely not living up to their claims. I literally went through every listing they had in Bergen County and IF someone did answer me I was rudely hung up on and not one single email was returned. I ended up having to dispute the charge. It sucks because I really need a month to month lease and they had me hoping I could find that. Just a huge disappointment. I recommend not wasting time on this company. I venture to say it's a scam.
Tip for consumers:
Buyer beware!
Products used:
None!
I really looking seriously for an affordable accommodation. Once I found something interesting and tried to send a message for some question to the landlord the site ask me to buy subscription. Otherwise I cannot keep in touch with the landlord. In most cases the money is wasted for nothing because of there is no warranty someone will replay or all the accommodation are seriously posted. It feels really like a scam for me.
I had an account for about two weeks. During this time I reached out to several listings. Some of the listing were email only and others had phone numbers. As I began to contact the phone numbers I was shocked to find they lead to a leasing agency or apartment leasing office, who had no idea of what I was talking about. Finally I reached out to the support team for assistance. I emailed them and called. Neither got a response. After spending $19.99, no responses by the listing property owners or support my overall thoughts are as follows. This site is trash!
Tip for consumers:
N/A
Products used:
A realtor
Be careful of this site, and especially cautious about sending personal information or money. Some advertisers may not be genuine.
Tip for consumers:
Provided personal ID which now regret. Stopped short of sending deposit.
Products used:
Attempted to book a NYC sublet
Diane at Sublet.com returned my calls and she followed up with my complaints. She did a good job to maintain future relations so I will post rental properties with them again.in future.
Tip for consumers:
Landlords: Be sure you confirm if Credit Reporting, Applications, etc. are currently available before signing up.
Products used:
Future Credit -
I had several scammers contact me on Sublet.com - many of them professional scammers and total time wasters. I reported all back to sublet.com and I was told management would call me back soon. I'm not holding my breathe. If you want frustration then list on their site. Their communications are horrible. I was foolish to pay for "premium" listing and basicly they didn't care at all about my experience. LANDLORDS beware. They used to be so good - what happened to them is a crying shame.
Tip for consumers:
SKIP sublet.com - better places to advertise
Products used:
Premium listing
There is no access to contact information unless you pay a quote for service" fee. The free ones or a bait and switch situation. This feels like a scam. There are free sites out there to find rentals. Why would I pay a fee?
I paid the $17.95 fee for three months to find a sublet in Tokyo. On a search for something $1000/month or less all I got were two landlords, who had the same ads listed for the last six months: Lavender and Beatrice T. I actually got a reply from the latter person so I sent her a response with some questions - no further response. Lavender never did respond. I am going to dispute the fee or get my money back thru my credit card bank.
Tip for consumers:
Don't bother . . .
There are much better ways to find sublets. Nearly all of the posts that *you* will find on Sublet.com are nonexistant. They'll never respond no matter how many you message. Most likely because they're culled from other websites. But potential subletters will contact you. The unfortunate thing is that you don't want to go to those subletters.
Hi Frank, we're sorry to hear the service did not meet your expectations. Sublet.com is a platform for tenants and landlords to connect. There are nearly 50k listings. Most are organic and people post themselves independently. We do have some partnerships that are initiated to maximize the number of rentals a prospective tenant has available to view. We always encourage landlords to reply, even if their rental is no longer available (in which case we remove it from the search results). If you would like to send us a Private message or contact us at customer support we can inquire on your behalf with landlords that were nonresponsive. Best of luck and let us know if we can help. - J
I mean the title says it all. Why would you make tenants pay for searches. It is not a very enticing business to work with.
I used sublet.com last week to find a short term rental. I was a little confused about paying but it was that much so I did. Create a profile and let it sit for a day too. Landlords began contacting me in an hour. I found a place in a week after seeing it worked well for me.
Dear Ted,
Great to see that you successfully found a rental! I hope you have a great time there.
-Jamie, Support Team
I wrote this email to the CEO of sublet.com today:
Mr. Howard,
I understand that I am only one person who will perhaps net your business a couple dozen dollars, but I thought you should become aware of the fact that some of your employees may think that my money does not add up to the success of your business.
I've used your services before and I have paid for your services before. I just reposted a new room for rent on your website and called your number to "upgrade". There was no one to answer and I left a voicemail.
Someone from India called me and I, with a former Cyber Security background, refuse to provide my credit card info to anyone who initiates a call to me.
Making this potentially long story shorter, I was transferred to a "supervisor" in NJ. Still concerned with giving out my credit card, I asked a couple questions to that supervisor, such as "where is your company headquartered". That supervisor then told me that she would not spend time with me on the phone for $20 because there were clients paying you thousands of dollars to advertise.
I wonder if this is how you feel your employees should help your potential clients.
I was not aware of this user review of your company.
I tried using this platform to sublet my room, but it's not worth the money they ask for. I had to pay $20 just to message a potential subletter. Then they ask for MORE money when you want to post a listing for a room. You can "upgrade" your account to have your listing seen first, but I decided not to waste any more money so I have no idea if my post is even being seen by anyone. Definitely NOT worth spending any money. Like seriously do not waste your money with this platform. There are plenty of free sites to use.
Sublet.com kept sending me some "potential" hit on my rental listing, but no contacts from any potential tenants. Then, they encourage me to pay for the premium membership and promise better coverage and marketing... no leads at all. For NYC, still use streeteasy.com, this will not bring you any renters.
My assumption is that I list my unit for, the past 3 months, never get one client.
And you have a lot of people looking for apartments? And top of that they are.
Put up more than what landlords, are asking for! Something is wrong with that.
Picture, I would hear a next owner experience!
Tip for consumers:
NOT A GOOD LOOK!
No activity on the website. IF you find something it will let you write the message and as soon as you want to send it it will tell you to pay about 35$. Otherwise its full of scams but that seems to be pretty common now
Thanks for making the already difficult and expensive process of searching for apartment rentals even more difficult and expensive. Absolute WORST. Find other ways of generating revenue.
Almost every link you click on redirects you to a different website. These new websites ask for another fee (on top of the one you already paid Sublet) before you can contact the landlord. This site is a con, preying on the over heated Amsterdam rental market.
I have posted my property on Sublet.com. I have had contact with 1 possible tenant so I believe the site is real. It is annoying paying the fees, but on other websites like HomeAway.com there are also fees. So I guess it makes sense. I wish they would answer their phone so I could be trusted, or at least offer operating hours so I could know when to call.
Summary, I think it's a real site just a small community. I will contiue to use this as one of my many outlets to try and rent out my property.
Thank you so much for your review, we really appreciate the feedback! We apologize if you called over the weekend and were not able to get in touch with us for a trusted call. Please feel free to call us anytime this week between 9-7 EST. Hope to hear from you soon!
The people who work there are all idiots. They don't even know the product they sell. Credit cards won't go through for them making me use other cards. Poor customer service and no worth the aggravation to save a buck and go through all the bull crap. Another customer going elsewhere.
They show you amazing properties for a cheap price, but you cannot message the person until you sign up. After signing up, you are told you can't message until you pay.
I've contacted a number of "landlords" and no one responded. No one responded to my emails and when I called, I was hung up on! I paid $12 to have full access to absolutely NOTHING!
Please do not use this site it's a SCAM. I'm not sure where all these positive reviews came from but I wouldn't trust it.
Hello,
We're sorry you had a problem with our website. We are constantly working hard to make sure the listings landlords post to our site are real and available but there are times when the landlord is forgetful and does not remove their listing after it's been rented. Would you like a refund? You can send me a private message here with the name on the credit card and the email address associated with the account or email me at jamie9@sublet.com. I would be happy to refund your money and let you keep the full access free of charge.
-Jamie
The worst rental experience of my life through this site. Extremely invasive and unethical landlord started engaging in physical harassment. Ended up calling the police and stuck in legal action. It will take months to recover. Sublet has a 'review' button, so I wrote a bad review to warn off other potential victims, however I don't even see where that went on the site. Probably directly to the landlord. This site 'appears' better than craigslist, but craigslist actually has a mechanism to respond and remove predatory landlord postings. BEWARE.
We are sorry for your negative experience on our website. We try our best to create a place for landlords and tenants to meet on the best terms possible. If a landlord ever seems invasive or is harassing you, contact us immediately and stop all dealings with them. All reviews are investigated before being published as we seek to only show what's fair and true. If you message us we can see what we can do to help in every capacity, call us at 201-845-7300 at extension 206, or email us at support@sublet.com.
We contracted the service of tenants looking in our area and our apartment was rented out within 3 days. Great job Sublet.com
Hi Jan,
Thanks so much! I'm glad the service worked well for you!
-Jamie
I contacted several owners who said the properties were rented out or sold months to over a year ago. I needed a 3 month rental and found a few of them, but when I spoke with the owners who actually had these places, they were all 12 month leases. The worst part was when I was speaking with another owner who showed me their property was nothing like the one on the Sublet app and website. The app/website showed a beautiful home with a 2 car garage and pool but the real home was a shack with no pool or garage at all.
Sublet.com is a rental listing website that allows landlords to post rentals for free and tenants to contact them directly. 40,000 rentals are posted worldwide. Sublet.com is not only for sublets, but offers all types of rental housing, including apartments, homes, and rooms for rent. Started in 1999, Sublet.com has been online for over 17 years and was one of the first rental-leasing websites of its kind. We value privacy and security. No personal information is shared with a third party, and no credit card information is saved. The sole purpose of Sublet.com is to facilitate the rental process!
Hi Betty,
This is partly to maintain security so third party bots don't steal everyone's information (very exposed on other sites) and partly because as a business, we need to charge somewhere. The landlords who pay for premium are totally free to contact, and any landlord marked as "trusted" has been personally vetted by our staff. I'm sorry you don't find our business model to your liking. Would you be interested in a free trial perhaps? Either way, I wish you luck on finding a rental!
-Jamie