StorageTreasures.com has a rating of 1.7 stars from 149 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about StorageTreasures.com most frequently mention customer service, credit card, and live auctions problems. StorageTreasures.com ranks 187th among Auction sites.
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Now i have 40 extra hours a week because of online auctions and save $1200 a month on gas i have many thrift stores all merchandise comes from stoage treasures,,,,it is a lot of garbage,sweat,injuries,working 7 days a week,,never ends,,,,we buy 15 units a month,,storage treasures has made it easy to get merchandise for my store! THANK YOU STORAGE TREASURES!
Bought a unit from them for an outragoues price, Price was bid up by a "god" loving storage unit owner and bid up a unit to $6,660. Owner ended up taking out $5000 worth of his own materials before we even showed up. We got trapped in an area with no gate code or cell service until 45 minutes later a guy came back with a gate code, which we informed him of the missing items. Said he would talk to his boss. Back and forth for 2 hours they finally told as, after we had all the items in our trucks that the only way to get a refund would be to put everything back in the unit. Storage Treasures was no help in the situation. Told me I shouldn't have taken anything and notified the facility. Kind of hard to do when you're entrapped without a gate code. Thanks ST, you have been pleasantly unhelpful. Shy away from this site, there are 6 other sites out there that offer better units. Expect to pay a premium with StorageTreasures. In nowhere in their agreement is there anything written about this. Just this: 9. Bidders acknowledge that bid rigging and / or collusion is a felony and a violation of the Sherman Antitrust Act. All suspected instances will be reported to the U.S. Justice Department.
Bought a unit from them for an outragoues price, Price was bid up by a "god" loving storage unit owner and bid up a unit to $6,660. Owner ended up taking out $5000 worth of his own materials before we even showed up. We got trapped in an area with no gate code or cell service until 45 minutes later a guy came back with a gate code, which we informed him of the missing items. Said he would talk to his boss. Back and forth for 2 hours they finally told as, after we had all the items in our trucks that the only way to get a refund would be to put everything back in the unit. Storage Treasures was no help in the situation. Told me I shouldn't have taken anything and notified the facility. Kind of hard to do when you're entrapped without a gate code. Thanks ST, you have been pleasantly unhelpful.
Shy away from this site, there are 6 other sites out there that offer better units. Expect to pay a premium with StorageTreasures.
In nowhere in their agreement is there anything written about this. Just this:
9. Bidders acknowledge that bid rigging and / or collusion is a felony and a violation of the Sherman Antitrust Act. All suspected instances will be reported to the U.S. Justice Department.
I'm not putting up the location of this storage not but I will let you guys know that the items have been. Moved,located and that is not allowed.
Be very careful dealing with storage treasures. They only care about themselves and the storage companies. They promote theft and fraud to no limit. They do not care about the consumer. I have bought 2 empty units and numerous units with things removed from them. I received no help, no refund. These people are horrible
I don't know why these guys post stuff on auctions win the unit then get a call from the facility that tells you that the settled up with the tenant. You should receive a refund in 3 to 5 days. I don't believe that's how an auction works. Once in auction ends that should be it call customer service said that's their policy. I've bid on three different sites. Never heard of this. Nonsense,If y'all looking for another source for some units. Lockerfox bid13
I own a trailer storage unit rental company. My company is exactly the same as the company PODS which delivers units to your desired location only my units are literally on wheels and can be hitched to a truck for easy and quick delivery to my customers. I requested to use their facility online auctioning system so as to sell the contents of lien units, just like PODS does. I was denied the services by Chris Rosa's supervisor. Chris Rosa is a Business Development Manager for StorageTreasures and is also a Licensed Auctioneer. I'm not sure why I'm being treated differently than PODS, but it is very unprofessional on their part do deny me, at a minimum, an opportunity to see if they fit my needs as a storage unit rental business. The good thing is that there are tons of other businesses just like them and was able to easily move on to my Plan B. NEXT!
I bid on unit for 200 ended with my bid they claim I didn't win it. I wasn't out bid. My first time bidding. Very disappointed
Unlike auctionspear.com, which is one site where people auction off items, many of them gotten from storage units they have purchased, Storage Treasures does not assign numbers to or show individual bidders. You could be bidding against one person, many people or the storage place the unit is located at. Lets face it, this is a buyer beware type of business.
Some units are more profitable than others.
It might help if there were a few traps out there for locations that cheat buyers.
And, maybe, there needs to be a site where storage locations can be reported on by those who buy storage units and sell their contents. It might improve honesty.
If you have a problem or concern with a particular location, start by reporting them to Strorage Treasures.
Last 7 auctions I've bid over the last 2 months, 3 of them were at 1 facility, I bid high and watched for weeks. Each 1 of them 'Cancelled' when the timer reached the last hour. Coincidence? Bizarre for sure. Exactly on the last hour. The other 4 were at a different facility. Again, ending on different days, I watched again for weeks on each only to be cancelled 1 day. And I mean exactly as 1 day turned on the clock. Idk what shady sh#t is going on. Are they taking possession of their own lockers? Do they have unknown reserves that a program 'cancels' at a certain time? All I know is it makes no sense that renters come in different times of the month to pay their bill at the EXACT time for each auction.
We couldn't believe that they can get away with charging 25% fees on storage auctions. We will definitely be done with using them for storage auctions.
This has to be the worst online auction site out there. More than half of all my sales are declined credit cards, Storage treasures do not check if credit cards a valid when bidding and make you jump through hoops for bidders that shouldn't be allowed to bid. Worst customer service ever! Even upper management are idiots. Took over a week to register a storage facility they told me wasn't allowed to have auctions. After me having to jump through hoops (even getting the storage facility manager to call them directly) to prove they're wrong and the storage facility is good they finally allowed it. Wasting over a week of sales I could have sold. Don't waste your time this company they won't be here long ……just read all the great reviews they have lol!
Took money refused to sell unit nor return money. Generally just a big scam just a bunch a thieves DONT DO IT
Tip for consumers:
Shut them down
Products used:
None
We apologize to all we have recommended this site to and were eventually scammed and several of you who literally lost everything. When we recommended we thought the scams were being combatted by open tech alliance / Public Storage. But we have seen the opposite and the stories from yall have gone WAY UP! We apologize and are behind the scene making something happen. We hate doing this but we feel responsible in a way.
Fake company.
You win the auction and they invent that there was another bid, they don't explain where or how!
You have a print of the canvas that won the auction but they choose who they want to sell to
Final bid $100.00 (Mine)
When I made there were 8 bids with this 9
And according to the customer service someone else won for $125
This is scam
Complete shysters unethical business It will not refund your card under any circumstances even after they hit you with fees that were not discussed in amounts that were not discussed and even when you're not the winning bidder on the auction they will still hit your car days later and will not refund it to you under any circumstances do not do business with this company unless you want to pay absorbent fees are not discussed ahead of time on your card even if you don't win
Tip for consumers:
Auction Do not do business with them under any circumstances they are completely unethical and complete shysters
Products used:
Auction
First off, you have to realize that StorageTreasures doesn't run the storage facilities and it's often not their fault when a unit is pulled from auction. One thing I -have- noticed is how many times auctions end for exactly my highest bid. As a buyer on ebay for over 20 years this is pretty suspicious but hey, maybe just coincidence. And the amount of auctions cancelled due to paperwork issues or being settled is getting a little crazy. Seems like the storage facilities are just too eager to list the units before making sure they can be sold. Take this one for example... had one yesterday that I won, was charged for, but then got a phone call saying they messed up the paperwork and they had to send a new certified letter to the occupant before they could sell the unit & it would have to be relisted. Magically it was back up for auction two days later. That's some fast paperwork and mail service! Or did it just not end for enough... hmm...
Extremely poor customer service by SINA and storage treasures. I bought a storage unit auction came to pick it up the next day and they say it isn't even ready for pick up for another hour and a 45 minutes because they messed up the times and they won't do any kind of credit, super poor customer service just ridiculous. Storage treasures email they sent me said the unit is ready for pick up.
After spending the money on paid subscription and winning the action got disappointed when got to the location, as the unit was not ready for selling, although I won it. Also, the pro membership can be accidentally downgraded, and even if you paid for whole month you still will be paying again, just because that's the system. Support is bad, they will send email and close the conversation. Maybe it's just me, but be careful
They just hooked me. I've been using them for almost six months with no major issues. However I got a winning unit invoice dated yesterday 2/24/22 which I paid for today. Immediately the invoice changed to Default and directed seller not to release contents to me because I failed to pick up contents before allotted time, though I have the screenshot of the initial invoice dating pick up before 2/27/22. Customer service is completely uncooperative and obviously aware that they scam people, and when I requested a supervisor she refused. Actually REFUSED to get one. This is beyond belief. I've already placed a call to my attorney, and I'm letting everyone know in as many places as I can to ward off people from getting taken like this. Thank God I have the proof in writing.
Tip for consumers:
Don’t. Use a different company. I mean good grief, the phone agent blatantly refused to even get a supervisor, refused to correct anything, refused a refund, and hung up on me after I told her no I wanted to speak with someone higher than her multiple times. I am right now STILL not even past my 72 allotted hours to fulfill pick up, but can not get anything I’ve paid for because they’ve directed the seller not to relinquish anything to me.
Products used:
I’m switching to a different company as a result of this.
I have used this sight for years to buy auctions with no problems. Bought an auction and it was disintegrated by mice and roaches. Told storage place to keep my deposit and the stuff. Even though I should have demanded my deposit back. They stopped me from even buying units which is my major income. So disgusted by these people right now. Was told it doesn't matter if the storage unit is at fault for it all being destroyed I still had to pay and remove contents. I don't think so. Why would I pay for garbage?
Today I supposedly won a unit that had a possible authentic Louis Vuitton bag and clutch in it. The unit was at $100 and stayed there until the last couple minutes of the bidding. After it jumped over $200 I needed up winning. Storage treasures charged me over $40 to collect, and I had to pay $337 at the facility. After paying al their fees, and driving over an hour plus tolls and gas, we open the unit to find that the one Louis Vuitton bag had been taken. Nothing else was taken just the Louis Vuitton bag. And the way I knew this is I used their pictures as reference to my own. After bringing this to both public storage, and storage treasures attention, they both refunded the fees. But refused to compensate me for my time, gas, or tolls. Public storage told me to contact storage treasures and how it was " out of their hands" after sitting on hold for almost an hour, I finally got I contact with "Shannon" who happened to be very rude and sarcastic. (She ended up handing up on me when I called her out on it) but before the hang up, she told me "that's a problem you have to take up with public storage" "you didn't do business with us" unbelievable! This company is a scam. I've felt with this time after time. This is my last straw. I plan on suing both companies. They both knew what happened and did nothing to correct the situation. I took the liberty to show you photos I bid on (with the Louis Vuitton bag in the unit) then the last photo is when I opened the unit with an employee standing next to me.
I was the high bidder, I watched the auction wind down to 0. It flipped over to "Final High Bid" with my bid listed and a message that I was the high bidder. I looked at it for a bit, the clock never restarted to add 3 minutes. I was certain I won. I walked away.
5 or 10 minutes later I came back and somehow I had been outbid and the auction was closed. I have liked StorageTreasures but this just makes me feel cheated and I feel I can't trust the website.
Now i have 40 extra hours a week because of online auctions and save $1200 a month on gas i have many thrift stores all merchandise comes from stoage treasures,,,,it is a lot of garbage,sweat,injuries,working 7 days a week,,never ends,,,,we buy 15 units a month,,storage treasures has made it easy to get merchandise for my store! THANK YOU STORAGE TREASURES!
My friend who buys storage units got suspended for no reason. The payment went trough and she got refunded right away cuz she thought that the unit got canceled. Without calls or notifications this company just ignores problems like this and decided to just block people, my friend always picked up everything from the unit and left it clean. I think that everyone should just stop bidding on this website they we'll change policy cuz they wouldn't want their business go down. There are always better solutions to everything. I don't know why they cry like $#*!es over nothing.
Premium fees are 25%! Won "mgrs special"- i paid to take garbage to the dump! Dont bid on those!
I showed up to get my unit and it wasn't what was in the picture. My next one I stood outside and waited for a manager to let me in the unit and come find out she has closed and left the facility. Cut me back a day then they blamed me because I couldn't make it to my other unit. Then another unit I really wanted they let me win it just to take it back once I win a unit it should be mine.
A free self storage auction directory offering real time auction listings, alerts, tools, how-to resources and more. The ultimate resource for storage auctions.